Nigeria Client Database Management Coordinator
Nigeria Client Database Management Coordinator
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Job Description
About One Acre Fund
Founded in 2006 One Acre Fund equips more than 4 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africas farmers we provide high-quality farm supplies tree seedlings accessible credit modern agronomic training and a wide range of other agricultural services. On average this model enables any farmer to increase her income and assets on supported land by more than 40 percent while permanently improving her climate resilience. This is all made possible by our team of 8000 full-time staff drawn from diverse backgrounds and professions. To learn more please see our Why Work Here blog post.
The Nigeria program established in 2018 is headquartered in Minna Niger state. Were currently serving over 100000 unique farmers across the state via our inputs on credit Core program inputs on cash Retail program and have a free tree seedling distribution Agroforestry program. To learn more about our work look at our Nigeria program blog.
About the Role
Our client Data Management Coordinator oversees all important client data management. You will help manage crucial client this dynamic position you will collaborate with our core operations team to ensure data integrity and accuracy. You will also design and implement solutions that enhance the efficiency of our in-country Business Operations teams and partner departments. You will report directly to the Business Analysis Specialist.
Responsibilities
Data Management
- Manage clients data across the lifecycle of the clients (enrolment to repayment)
- Maintain accurate and up-to-date clients data
- Handle data analysis requests from partner departments for strategic decision-making or external requirements
Team Management and Communication
- Directly Manage 3-4 CDM data officers
- Represent CDM in meetings whenever your manager is not available or when assigned to
- Facilitate training for the Field Officers on the use of OAF productivity applications
Operational Management
- Evaluate and come up with system or process improvements to better handle client repayments resolve client issues on repayment
- Reconcile clients repayments on clients database with the bank record periodically
- Support operational audit
Customer Service
- Set achievable targets and process improvements to help in attaining Service Level Agreement
- Ensure that we meet 100% of the Service Level Agreement throughout the year
Career Growth and Development
We have a strong culture of constant learning and we invest in developing our people. Youll have weekly check-ins with your manager access to mentorship and training programs and regular feedback on your performance. We hold career reviews every six months and set aside time to discuss your aspirations and career goals. Youll have the opportunity to shape a growing organization and build a rewarding long-term career.
Qualifications
Across all roles these are the general qualifications we look for. For this role specifically you will have:
- 1 -2 years experience in databases/data warehousing and SQL or a statistical programming language (STATA R Python)
- Bachelors degree in a relevant field such as Data Stata Computer Science or relevant work experience.
- Desire to take on technical challenges
- Understanding of advanced formulas in Excel
- Microsoft Office and G-suite proficiency
- Can scope a deliverable after speaking to team members
- Can take feedback and willing to admit mistakes
- Can run trainings meetings and demos non supervised
- Language: Fluent in English; Hausa and Nupe will be an added advantage
Preferred Start Date
As soon as possible
Job Location
Minna Nigeria
Benefits
Health insurance paid time off
Eligibility
This role is only open to citizens or permanent residents of Nigeria.
Application Deadline
03 September 2025. Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.
One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @. Please report any suspicious communication here ()but do not send applications or application materials to this email address.
Diversity Equity Inclusion (DEI) and anti-racism are deeply connected to our organizations mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued represented and connected so that our team can thrive as professionals and achieve exceptional impact for the farmers we serve.
We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age marital status disability gender gender identity or expression. We are proud to be an equal opportunity workplace.
Required Experience:
IC
Employment Type
Full Time
