PLM Support Analyst
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
Responsibilities
Qualifications
Core Competencies:
- Experience and Functional Knowledge on PLM tools Teamcenter ENOVIA
- Experience Customization Enhancements of Catia and 3DX Data migration Integration within PLM platforms
- Handling IT support team that helps users / suppliers engineers when they are dealing with a technical problem.
- Dealing with users Application team and suppliers in traditional Incident management model
- Competencies in Incident management build triage for the problem management Enhancement & development.
- Knowledge in Problem solving skills using 5Ys Six Sigma 5D & 8D analysis.
- Expert level understanding of IT Service Management frameworks and IT Operations
- Strong communication negotiation and related skills
Responsibilities
- Ensures robust Incident Management for critical issues over a range of time zones. Able to work across different stakeholders to drive issues to a timely resolution.
- Champions a proactive monitoring strategy that includes coverage across all dependent services effective triage of alerts and root cause identification
- Delivers effective communication of incidents as appropriate with ongoing status updates.
- Work closely with Suppliers PDO & Server operation team for the functional and load testing automation to validate 3DX updates to reduce/eliminate manual testing.
- Seeks to understand industry trends and challenges status quo with innovative ideas; Challenges the notion it cant be done.
- Collaborate with Suppliers PDO & Servers team Provide regular incident status and build triage for problem/Change/knowledge management.
- Work with CFT including suppliers to provide high quality troubleshooting defect identification remediation and testing.
- Communicate often and openly with the team by being responsive to in-person prompts.
- Removes blockers and orchestrates dependencies across product lines.
Qualifications
BE/
Required Experience:
IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
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