Senior Associate, Product Operations

Capital Ones Commercial Banking Product team defines the roadmap for the banks overall digital strategy designing new early stage products and services and accelerating delivery through innovative methods and technologies. We are a high-tech company with an innovation laboratory within the only founder-led top 10 bank in the U.S.

As a Sr. Associate Product Operations for Capital Ones Commercial Bank you will be part of a smart talented team responsible for driving the enablement and adoption of our digital products for both internal and external users. This unique role combines aspects of product marketing communications user education and change management. An ideal candidate will have empathy stakeholder management and be comfortable using data to build strategies and make decisions.

Responsibilities:

• Support development of marketing communication and change strategies from concept to launch

• Collaborate with partners (e.g. product managers designers project managers engineers heads of our business lines) to understand change impacts identify dependencies and create tailored change management strategies for new features and new user groups

• Develop and manage product messaging that is easily consumed and understood by our users to be used in-app and across multiple user engagement channels beyond email to achieve onboarding and adoption goals

• Contribute to the development and execution of user training (video tutorials live training sessions user guides) to drive engagement and adoption for new features and enhancements

• Work directly with end users to build trust and gather insights that will ultimately drive usage and inform the product lifecycle and future roadmaps

• Manage change management routines including but not limited to: forums processes channels and communications with various stakeholders/value chain partners across the commercial bank to ensure optimal leadership & associate engagement

• Gather product project and end user metrics to monitor adoption and craft adoption strategies to address potential resistance or performance gaps

• Use metrics to craft data driven stories to share with and influence our stakeholders & value chain partners

Basic Qualifications

• Bachelors Degree or Military Experience

• At least 2 years of Product Operations Product Marketing or Change Management experience

• At least 2 years of experience with Microsoft Office or Google Suite

Preferred Qualifications

• 3 years of direct experience managing change using Agile or Waterfall methodology

• Strong verbal and written communication skills

• 3 years of experience with managing marketing channels (e.g. in-app web video in-person events)

• Prosci or other change management certification or designation

• Strong collaboration and influencing skills

• Strong communication and problem solving skills

• Familiarity with various data visualization tools such as tableau

• Basic understanding of commercial banking or other financial services

• Basic understanding of visual design principles

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).