Customer Operations Specialist

Customer Operations Specialist

Amadeus Hospitality delivers award-winning solutions which equip hotel organizations of all sizes powered by cutting-edge technologies and constant innovation. Our organization is focused on providing our customers with the tools they need to stay laser focused on delivering exceptional guest experiences.

Are you the nextCustomer Operations Specialistwe are looking for

• You will support the Directors of Sales (DOS) and Customer Success Management (CSM) Teams with administrative support for customer needs.

• You will help liaise with other internal departments to ensure customer needs are met and DOS/CSMs are provided with the information needed to service sell to and retain our customers.

In this role you will:

• Coordinate and provide information internally regarding customer invoice/billing questions.

• Create and automate reporting and dashboards for internal sales/customer success teams to measure success/areas of opportunity.

• Help ensure teams have tools to secure all renewals and retention.

• Ultimately this role is to support the generation of revenue from new business and renewals by providing our internal teams with tools and automation.

About the ideal candidate:

Education: Bachelors degree preferred

• Relevant Work Experience: 1-3 years experience in a related field Supporting Sales Teams ideally in Hospitality/Travel Business or applicable area

• Technical Competencies:

  • Computing: Microsoft Office and other applications

  • Basic math skills

  • Preferred: Salesforce reporting/analytics experience

  • Preferred: Advanced Excel experience (X-LOOKUP VLOOKUP Pivot tables)

  • Ability to write instructions SOP type documents that are business process oriented.

• Preferred Qualifications:

  • Good understanding or strong interest in technology and business data. Passion for hospitality and travel industry a plus.

• Knowledge Skills and Abilities:

  • Ability to communicate effectively both verbally and in writing.

  • Strong organizational skills with a high attention to detail.

  • Ability to analyze objectives considers options and plans.

What we can offer you:

• Get rewarded with competitiveremuneration individual and company annual bonus vacation and holiday paid time off health insurances and other competitive benefits.

• Work from anywhere:onsite hybrid or fully remote.

• Professional development to broaden yourknowledge and enhance your skillswith on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.

• Enter a diverse and inclusive workplace join one of the worlds top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process:

The application process takes no longer than 10 minutes!
Create your candidate profile upload your Resume/CV and apply today!

Working at Amadeus you will find

A critical mission and purpose - At Amadeus you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global from our people to our business which translates into our footprint processes and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus through on-the-job training formal learning activities and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages covering all essential components of a competitive reward offer including salary bonus equity and benefits.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation creativity and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers partners and employees.

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy childbirth or a related medical condition) ancestry national origin age genetic information military or veterans status sexual orientation gender expression perception or identity marital status mental or physical disability status or any other protected federal state or local status unrelated to performance of work involved.

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