User Support Analyst
User Support Analyst
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$ 63163 - 94745
1 Vacancy
Job Description
Description of Work
- Are you ready to take the next step in your career Discover why NCDIT is the ideal destination for your professional growth -Why Work for NCDIT.We currently have an opening for aUser Support AnalystThe position is designated Statutory Exempt and is exempt from the State Human Resources Act.The User Support Analyst is part of the technology team which provides technical support of information systems for theDepartment of Environmental Qualitybusiness units. Technical support requires communication and provides consolation technical support and /or training of a wide variety of technologies (methods of organization machines systems etc.) to effectively support clients. Duties include but are not limited to:
- Providing technical support for routine and non-routine issues while using the ticketing system to communicate progress and resolution; configure and install new computers
- Ensuring all desktops are up to date with all encryptions antivirus and firmware upgrades as necessary
- Ensuring all resolutions maintain a secure systems and network environment.
- This position may at times participate in system integration (computer network business management etc.) and networking activities (server requirements analysis troubleshooting etc.)
- Must be able to lift equipment up to 35lbs
About the OrganizationTheN.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies as well as schools colleges and universities. NCDITsmission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged withclosing the digital divide by expanding availability of broadband services and promoting the adoption of affordable high-speed internet.
As NCDITs services reach North Carolina residents from all backgrounds we believe that our workforce should reflect the demographics of the state. The workforce is our most valuable asset to recognize understand and meet the IT needs of our constituents across North Carolina. Our agencys culture is derived through the implementation of thoughtful practical innovative and data-driven strategies. We are anEmployment First state ensuring that people with disabilities have equal opportunities to succeed in the state government workplace (Executive Order 92). NCDIT supports recent executive orders to address pay equity for women (Executive Order 93) establish paid parental leave for birth adoption and foster care (Executive Order 95) and implement fair chance policies (Executive Order 158). NCDIT also hasseveral initiatives designed to help past and current military personnel and their spouses find rewarding careers with us. Join a team that welcomes values respects and supports all members of our work community.
If you have student loans becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more. Knowledge Skills and Abilities / Competencies
The following Management Preferences are not required but applicants that possess these skills are preferred:
- Knowledge of Hardware (laptops desktops mobile devices)
- Knowledge of Applications (MS Office Adobe Google Chrome)
- Knowledge of Operating systems (Windows 11)
This position requires a fingerprint-based background search. Hires must agree to a fingerprint-based background search prior to being hired.Minimum Education and Experience Requirements
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See theEducation and Experience Equivalency Guidefor details.
Bachelors degree in computer science or an IT related field from an appropriately accredited institution plus one year of experience in the information technology field related to the positions role
OR
Associate degree in computer science or an IT related field from an appropriately accredited institution and two years of experience in the information technology field related to the positions role
OR
High school or General Educational Development (GED) diploma and four years of experience in the field of technology related to the positions role; or an equivalent combination of education and experience.
Supplemental and Contact Information
TheNorth Carolina Department of Information Technology (DIT)is anEqual Opportunity Employerwho embraces anEmployment Firstphilosophy which consists of complying with all federallaws state laws and Executive Orders.
- Employment at NCDIT is contingent upon a satisfactory background check.
- Applicants seekingVeterans Preferencemust attach a DD form 214 Certificate of Release or Discharge from Active Duty along with your application.
- Applicants seekingNational Guard Preferencemust attach a NGB 23A (RPAS) if you are a current member of the NC National Guard in good standing. If you are a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions you must attach either a DD256 or NGB 22.
- Applicants applying for positions that require specific coursework must upload and attach a copy of the transcript with their application.
- Applicants with relevant professional certifications to the posted job must attach proof of active certification along with the information in the Certificates and Licenses section.
- If applicants earned college credit hours but did not complete a degree program they must attach an official transcript to each application to receive credit for this education.
- If applicants earned a foreign degree foreign degrees require an official evaluation for U.S. equivalency and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service feel free to use any service of your choosing. The National Association of Credential Evaluation Services (NACES) has several options on their website that can provide credential verification: WORK SCHEDULES:
At NCDIT we are dedicated to fostering a collaborative and flexible work environment offering a hybrid remote work option for positions that are conducive to remote flexibility. If you do not currently reside within a reasonable commuting distance of the assigned duty station new hires are granted up to 120 days from their start date to relocate. This relocation ensures the ability to work onsite multiple days per week. If youre eager to contribute to a dynamic workplace we encourage you to apply!
COMPENSATION & BENEFITS:
The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous high-quality low-cost benefits on a pre-tax basis). Employees also receive paid vacation sick and community service addition paid parental leave is available to eligible employees.
Some highlights include:- The best funded pension plan/retirement system in the nation according to Moodys Investors Service
- Twelve (12) holidays/year
- Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year
- Twelve (12) sick days/year which are cumulative indefinitely
- Longevity pay lump sum payout yearly based on length of service
- 401K 457 and 403(b) plans
Learn more about employee perks/benefits:
complete an on-line application.Due to the volume of applications received we are unable to provide information regarding the status of your application over the phone. To check the status of your application please log in to your account and click Application Status. If you are selected for an interview you will be contacted by management. If you are no longer under consideration you will receive an email notification. If there are any questions about this posting other than your application status please contact:
NCDIT Human Resources
Samika Lewis
For technical issues with your application please call the Applicant Support Help Line at .
Required Experience:
IC
Employment Type
Full-Time
