Senior Solutions Architect | Singapore | Remote
Senior Solutions Architect | Singapore | Remote
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Job Description
Grafana Labs is a remote-first open-source powerhouse. There are more than 20M users of Grafana the open source visualization tool around the globe monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3000 companies -- including Bloomberg JPMorgan Chase and eBay -- manage their observability strategies with the Grafana LGTM Stack which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack both featuring scalable metrics (Grafana Mimir) logs (Grafana Loki) and traces (Grafana Tempo).
Were scaling fast and staying true to what makes us different: an open-source legacy a global collaborative culture and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency autonomy and trust fuel everything we do.
You may not meet every requirement and thats okay. If this role excites you wed love you to raise your hand for what could be a truly career-defining opportunity.
The Opportunity:
Were looking for aSolutions Architect (Professional Services)to join Grafana Labs world-class Customer Experience team. This is a highly hands-on role for technically skilled professionals who thrive on helping customers solve complex problems accelerate adoption and drive real business outcomes with Grafana at the center.
As a Solutions Architect youll be atrusted technical partnernot a quota-carrying seller but a customer-first advocate who leads with authenticity and insight. Youll guide organizations through onboarding implementation and expansion by offering white-glove support best practices and proven strategies gathered from across our customer base.
Youll operate with one foot in the code and the other in the customers world. Whether its understanding container orchestration in Kubernetes fine-tuning Prometheus queries or clarifying the nuances between logs metrics and tracesyoull bring clarity and confidence to complex technical landscapes. You know the difference between pets and cattle and why that matters for scalable observability.
Youll deliver high-impact training jumpstart engagements and offer tailored technical consulting to help customers succeed. As an embedded partner during critical phases youll provide roadmap assurance guide project execution and ensure Grafanas capabilities align with the customers architecture goals and constraints. Along the way youll identify recurring issues monitor support needs and advocate for product improvements in close collaboration with internal teams.
Success in this role means being a strategic thinkeranda command-line problem solver. Youre passionate about OSS love engaging with customers and have the instincts to manage timelines unblock teams and deliver value at every stage of the engagement.
Join us and help elevate the Grafana customer experience through world-class technical delivery and meaningful impact.
What Youll Be Doing:
- Effective in working with customers including business executives project managers and IT development staff.
- Effective in understanding business needs and distilling the information into business and technical requirements.
- Comfortable working with complex business and technological requirements and translating into the design of solutions including data visualization workflow recommendations migrations and enterprise scale architecture.
- Ability to act as a functional lead and able to demonstrate clear approach to methodology as well as functional capabilities. Leads functional workshops with customers documents requirements and designs appropriate solutions.
- Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers.
- Be a strong advocate for adherence to standards and best practices.
- Stay current on Grafana Labs observability and related technologies.
- Youll be a key resource for our Sales Product Management Engineering Support and Professional Services teams as they look to drive innovation and improvements into future product and offering enhancements.
- If you enjoy working with customers to help them succeed and thrive on working with leading-edge technologies this is the role for you.
What Makes You a Great Fit:
- Located in Sinagpore
- 5 years of experience working on deployment teams using project management techniques.
- Direct experience with o11y.
- Best practices for both using and deploying an o11y stack (visualization alerting metrics logs traces) - preferably with Grafana products (Grafana Prometheus/Cortex/Enterprise Metrics Loki/Enterprise Logs Jaeger/Tempo).
- A proven track record of successful delivery of customer projects preferably enterprise o11y implementations for large customers
- Self-starter adept at picking up new skills and technologies and eager to break new ground.
- Excellent communication skills to communicate with customers partners and internal members.
- Vision to help us take our company to the next level.
- Kubernetes (kubectl Helm Tanka preferred).
- Experience with Cloud Platforms - AWS GCP Azure
Compensation & Rewards:
In Singapore the base compensation range for this role is SGD 184000 - SGD 221000. Actual compensation may vary based on level experience and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs) giving every team member ownership in Grafana Labs success. We believe in shared outcomesRSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above your recruiter will discuss your specific markets defined pay range & benefits at the beginning of the process.
Why Youll Thrive at Grafana Labs:
- 100% Remote Global Culture -As a remote-only company we bring together talent from around the world united by a culture of collaboration and shared purpose.
- Scaling Organization Tackle meaningful work in a high-growth ever-evolving environment.
- Transparent Communication Expect open decision-making and regular company-wide updates.
- Innovation-Driven Autonomy and support to ship great work and try new things.
- Open Source Roots Built on community-driven values that shape how we work.
- Empowered Teams High trust low ego culture that values outcomes over optics.
- Career Growth Pathways Defined opportunities to grow and develop your career.
- Approachable Leadership Transparent execs who are involved visible and human.
- Passionate People Join a team of smart supportive folks who care deeply about what they do.
- In-Person onboarding - We want you to thrive from day 1 with your fellow new Grafanistas to learn all about what we do and how we do it.
- Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.
Equal Opportunity Employer: We will recruit train compensate and promote regardless of race religion color national origin gender disability age veteran status and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and were working hard to make sure thats the foundation of our organization as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
Required Experience:
Senior IC
Employment Type
Full Time
