Multilingual Service Desk Analyst [For Pooling]

Position Description:

Multilingual Service Desk Analyst
- Dutch
- French
- Estonian
- German
- Finnish
- Japanese
- Mandarin
- Latvian
- Lithuanian
- Norwegian
- Portuguese
- Swedish

Want to expand your experience in one of the worlds largest IT and business consulting services firms

Your future duties and responsibilities:

Your main responsibilities as a Multilingual Service Desk Analyst are as follows:

Resolve issues utilizing excellent customer service skills problem solving skills technical thinking/reasoning skills and a high level of individual judgment to ensure outcomes of customer satisfaction.
Receive and respond to user inquiries and requests via telephone email case tracking system professionally and with speed accuracy and proficiency.
To work in partnership with local management colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
Produce quality work and results.
Ensure fast and accurate turnaround of work.
Solve problems using agreed upon procedures as well as proper escalation process.
Develop a comprehensive understanding and mastery of all tools.
Remain updated on products policy procedure and other important operational issues.
To come in on time and on scheduled shift and adhere to breaks as assigned by staff manager.
Follow rest day schedule as assigned.
Advice staff manager of planned leaves as stated in the Handbook.
Maintain quality standards in accordance with agreed metrics.
Ensure that all quality deficiencies are corrected in a timely manner for activities in your function.
To submit necessary service delivery reports.
Ensure feedback is given to staff manager if potential issues are detected.
Ensure feedback is given to staff manager if process improvement measures can be implemented.
Ensure attendance at planned meetings.

The above statements are intended to describe the general nature and level of work. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of a member as classified. All members may be required to perform duties outside of their normal responsibilities from time to time as needed.

Required qualifications to be successful in this role:

Proficient in written and verbal communication in the English language and at least one of the following languages.
Keen attention to detail.
Proficient computer and technical skills.
Solid analytical and problem solving skills.
Good process mapping ability.
Proactive service minded and able to multi-task.
Good interpersonal skills (empathy verbal dexterity etc.)
Background in IT or Finance or HR is a plus.

Skills:

• Chinese (Cantonese)
• Chinese (Mandarin)
• Dutch
• Finnish
• German
• Japanese
• Korean
• Norwegian
• Polish
• Portuguese
• Spanish
• Swedish

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.