Escalations Specialist II, Safety Incident Management & Content Moderation
Escalations Specialist II, Safety Incident Management & Content Moderation
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Salary Not Disclosed
1 Vacancy
Job Description
Company Description
Xs Safety team is responsible for helping our users successfully and safely use our platform. This includes investigating issues that may cause harm to our users or pose a risk to X. We innovate experiment move at a fast pace and are committed to being a learning organization with a growth mindset. This means we are always looking for ways to improve our policies our detection and enforcement and ourselves.
You will:
Support Xs crisis response efforts during major incidents and times of real-world crisis by leading the efforts of a content moderation shift and providing policy enforcement recommendations.
Be responsible for ensuring all services are delivered within the framework of Xs core values and in line with existing policies and protocols.
Maintain clear and concise documentation of content moderation decisions and ensure seamless handoff and continuity.
Communicate effectively with internal teams to escalate issues and provide insights on emerging trends in user-generated content.
Generate comprehensive incident reports with data insights and findings on incident monitoring issues.
Institute content moderation and policy assessment best practices including documentation data accuracy and hygiene.
Provide opportunities to streamline and solidify operational workflows acting as a key feedback loop for cross-functional partners.
Ensure we consistently and effectively enforce Xs policies without bias and provide a level of support that exceeds industry standards.
Note:
Role involves exposure to sensitive or graphic content including but not limited to vulgar language violent threats pornography and other graphic images.
Qualifications & Requirements:
Bachelors Degree and equivalent education / experience.
2-5 years of relevant experience in content moderation and/or customer support.
Flexibility to work across time zones (outside of Manila shift hours) weekends and holidays - maintaining a shift rotation.
Experience in providing analyses or recommendations that inform policy development and/or strategic decision making based on operations.
Exceptional written and verbal communication skills.
Youre comfortable analyzing large sets of data using data to illustrate your points.
Full professional proficiency in English
Other language competency is a plus. Spanish Arabic Portuguese Farsi German
Required Experience:
Unclear Seniority
Employment Type
Full-Time
