Regional Manager Workplace Operations, NAMER

Available Locations: Austin TX

About the role

The Places Team at Cloudflare is looking for an experienced and enthusiastic Regional Manager to lead and elevate our workplace operations across North America (United States Mexico Canada). In this role youll be the person everyone can count on to create a smooth welcoming and highly functional workplace. Youll partner with our global team to share great ideas and continuously make our spaces even better.

You are a friendly outgoing and proven leader who is passionate about the workplace and growing a team. Youre comfortable navigating fast-paced environments solving problems on the fly and thinking creatively about how to improve systems and experiences. Youve got your finger on the pulse of the latest workplace trends and best practices. With a hospitality mindset and great communication skills youll take pride in building a space that truly reflects our culture and values.

This role reports to the Director Global Workplace Experience & Operations.

Responsibilities

• Regional Workplace Oversight: Lead the day-to-day workplace operations across multiple leased and co-working offices in the assigned region making sure everything runs efficiently and smoothly for everyone.
• Team Leadership & Development: Grow mentor and coach an expanding team of Office Operations Specialists Office Managers and Front Desk Coordinators. This includes fostering a culture of continuous learning and helping everyone on the team develop their skills to build a strong and resilient group.
• Strategic Workplace Evolution: Drive strategic workplace initiatives by using a spirit of experimentation and employee feedback to implement improvements enhance the employee experience and adapt spaces to our changing business needs.
• Budget & Vendor Management: Take ownership of the regional workplace operations budget. Manage a large portfolio of vendor relationships from negotiating contracts and leading RFPs to setting clear KPIs and having regular QBRs to ensure we have the best partnerships.
• Safety Compliance & Security: Develop and enforce workplace policies to ensure a safe productive and compliant work environment. Oversee workplace services like security and partner with the Physical Security team to make sure our locations are safe secure and meet all local health and safety requirements.
• Cross-functional Partnership: Work closely with internal teams like IT Security People Ops and Legal to make sure everyone has a seamless and compliant workplace experience.
• Issue Resolution & Communication: Be the go-to person for workplace issues and emergencies resolving them quickly and effectively. Troubleshoot maintenance and security issues as they come up. Maintain open communication with landlords building management and internal/external partners. Youll also present at local all-hands meetings when needed.
• Data-Driven Operational Excellence: Drive operational excellence through a data-informed approachtracking key workplace metrics such as space utilization service ticket volume and employee feedback to streamline regional workflows improve the employee experience and support long-term planning. Actively contribute to office operations meetings to identify and implement scalable process improvements.
• Moves Adds and Changes: Coordinate and execute all office moves adds and changes as necessary.
• Ad-Hoc Projects: Participate in and lead ad-hoc projects and programs for the Places team as needed.

Requirements

• Have 5 years of experience leading office operations teams or similar ideally in a fast-paced high-growth environment.
• A people-first and service-minded leader with a professional demeanor that makes everyone feel welcome.
• Proven ability to manage vendors and projects balancing competing priorities while still paying attention to the details.
• Strong budget management skills and the ability to make thoughtful cost-effective decisions.
• Clear and confident communication skills across all levels and time zones.
• Highly organized detail-oriented and proactivesomeone who spots what needs doing before anyone else does.
• The ability to thrive in fast-moving environments stay calm under pressure and love finding creative solutions.
• Experience collaborating cross-functionally with remote teams.
• The ability to lift deliveries/packages as necessary and travel as needed.
• Able to commit to being onsite full-time

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.