Field Service Technician
Field Service Technician
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Job Description
Were looking for Field Services Techniciansbased in or around the North of England to join ourLocker Maintenance Team supporting the service repair and maintenance of our clients parcel locker systems across the UK.
This is a hands-on field-based role to maintain our clients sites. Tasks include Break-fix Maintenance software configuration quality control and providing technical support and training to colleagues and subcontractors.
At Service Innovation Group UK were building an exceptional committed team of talented experts who are passionate about what they do. With high ambition and a collaborative spirit we innovate support one another and leave egos at the door.
As a B-Corp Certified company were proud to meet the highest standards of social and environmental performance. Were also officially recognised as a Great Place to Work and ranked among the top 100 best workplaces for women in the UK.
Key Role Responsibilities
- Diagnose and repair faults on parcel locker machines (APMs) to ensure minimal downtime and maximum reliability.
- Carry out maintenance hardware upgrades and software updates to enhance system performance.
- Install & configure computer software/firmware on electronic and electromechanical equipment.
- Accurately log process and report on all repairs using company communication platforms.
- Manage tools spare parts and components effectively ensuring availability and compliance.
- Provide technical support where required
- Create and maintain technical manuals and service documentation.
What Were Looking For
We want problem-solvers with energy curiosity and drivepeople who thrive in a fast- paced environment and take pride in doing things brilliantly.
Essential Skills &Experience:
- Similar experience in a Field service technical role on and be proficient in the use of hand tools and diagnostic tools - (e.g. multi-meters) and hand tools.
- Strong troubleshooting and analytical skills with the ability to resolve complex technical issues.
- Excellent communication skills (written and verbal) with the ability to deliver technical training to colleagues and subcontractors.
- High attention to detail in quality control and documentation/callout reporting via customer application
- Organised able to manage multiple tasks and meet deadlines
- Flexibility to travel across the North of England
- Familiarity with parcel locker systems or related service equipment is an advantage.
Benefits
- Life assurance
- 20 days annual leave 8 bank holidays
- Option to buy and sell holiday
- Now pension or Stakeholders pension
- Workplace Bike Scheme
- Electric Car Scheme
- Retail discounts through Wider Wallet
- Employee Assistance Programme
- Monthly well-being allowance through Heka (Variety of well-being products and services available including gym membership)
The Company
Service Innovation Group provides a wide range of services and activities and they are all designed to highlight your product in a busy highly competitive marketplace.
We embrace all of the associated challenges and provide creative effective solutions to ensure that retail execution never lets your brand down.
We work in constantly shifting environments to provide our clients with services that are innovative by drawing on years of experience in managing and motivating Field teams.
Why Work for SIG
For more than 40 years Service Innovation Group has been delivering top-tier field marketing solutions for some of the worlds leading brands. With a team of over 500 employees in the UK and more than 40000 across Europe we proudly stand as Europes premier outsourced people management and consultancy agency.
Utilising cutting-edge in-house technology our global experts craft customised field solutions tailored to our clients needs.
As a B-Corp Certified company we are committed to meeting the highest standards of social and environmental performance. We are also recognised as a Great Place to Work and rank among the top 100 best workplaces for women in the UK.
Your journey with us begins with strong relationships fostered by our dedicated teamreflected in our impressive employee partnerships which average over seven years. This is a point of pride for us.
At SIG we prioritise not only our customers but also each other. We recognise the importance of supporting our teams health and wellbeing knowing that our people are the foundation of our business. Putting our employees first is at the heart of everything we do.
Documents
Required Experience:
IC
Employment Type
Full-Time
