Account Associate - Medical

Its not every day we have a chance to make the world a healthier placebut here its our way of life. Idealistic Maybe. Deeply pragmatic Always. Real Chemistry is a global health innovation company that has carved out its space at the intersection between healthcare marketing and communications tech and the people at the heart of it all. Its with a great sense of purpose that we work together with brave health and wellness companies to create and inspire healthier happier and longer lives. Its our passion. And if youre still reading were guessing it might be yours looking to add to our alchemic mix of more than 2000 talented Real Chemistry we dont just wish the world was healthier. We leverage tech data and creativity to make it so. You in

Job Summary:

As an Account Associate you are learning how our business works and you are the go-to person on your team for getting things done. You have a strong focus on day-to-day project management and are learning to understand and appreciate the core skills that will enable you to develop effective client relationships. You are efficient reliable and learning to work under pressure.

Responsibilities:

Client delivery

• Be the go-to person on your team for completing tasks identify tasks you can take on and proactively offer your support

• Take ownership of meetings (internal and external) ensuring: relevant team members are available; they have everything they need to run it (status reports agendas etc.); the necessary logistics are in place (room bookings etc.)

• Be responsible for driving and managing updates to the status report ensuring it is regularly updated and internally reviewed prior to client calls and tracking the status of projects

• Capture accurate minutes from meetings (internal and external) ensuring all internal actions are completed according to the timelines

• Prepare timelines prior to the commencement of each project (prepared in consultation with relevant team members)

• Begin to build relationships with your clients through regular contact (calls/emails)

• Manage external suppliers on client projects ensuring they deliver to budget and timelines

• Organise logistics for small to medium sized external meetings/events ensuring that costs are aligned with the budget

• Ensure professional contact with KOLs when undertaking key tasks (e.g. booking travel)

• Start to build your knowledge of your clients strategy by staying on top of all emails and saving down files appropriately

• Tailor your communication to your team members ways of working (i.e. Teams vs. emailing identifying the most appropriate person to respond to questions)

• Actively participate in the briefing process when youre being assigned work arrange the meeting do any pre-reading interrogate the brief to confirm your understanding of the project deadlines and budget

Core skills

• Maintain an awareness of your time and deliverables thinking ahead to plan and prioritise your work effectively regularly updating your teams on progress and any challenges (share solutions with your team as soon as they arise)

• Gain proficiency on VVPM uploading tagging and managing items for approval

• Focus on attention to detail and develop a full understanding of what client ready means reflect this in your work generally and particularly for externally-facing outputs

• Gain experience in referencing and proofing accurately

• Develop written materials following a detailed brief which may include story flows/drafts/amendments/referencing and manage internal review timings

Personal development

• Buddy new AA starters sharing your insights and experiences to support their professional development

• Ask questions in a structured way (i.e. accumulating questions and organising a meeting with the relevant person to discuss)

• Seek feedback and proactively feedback to improve individual and team performance

Financial management

• Develop a clear understanding of the relevant RC financial processes (e.g. raising job codes purchase orders managing Salesforce opportunities requesting time moves etc.) and support your account teams as required

• Begin to draft budgets talking your account lead through your rationale

• Complete your timesheets and expense claims accurately and on time

Agency environment

• Immerse yourself in the medical communications and pharma industries your clients companies and therapy areas: engage with every opportunity to establish an awareness of developments innovations and trends. Look for opportunities to reflect these in your work and flag your ideas to your teams and wider team to raise your internal profile

• Familiarise yourself with the ABPI Code of Practice and ensure that your work is always compliant

Required skills and experience:

• Highly organised with a mindfulness of deadlines the ability to manage multiple tasks based on priorities and a strong attention to detail

• Independent thinker confident in taking ownership of assets and material development but a team player who enjoys collaboration

• Performs tasks with a sense of urgency and has the confidence to communicate with managers when deadlines will not be met or when issues are foreseeable

• Strong written and oral communication and presentations skills

• Open minded and eager to learn the more you put in the more you get out!

• High energy able to effectively operate in fast-paced growing and evolving environment

Working with Real HART: Since the pandemic we have adapted to how our people told us they want to work. We have office locations in cities in the US UK and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices we expect attendance in the office two days per week either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations so if one opens near you our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings 1:1 meetings with managers taking advantage of on-site learning and connecting with client partners is a critical to delivering on our purpose of making healthcare what it should be. Outside of these offices we have regions where people work remotely but come together quarterly for collaboration culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together and our workplace strategy fosters connection and collaboration in person but also supports flexibility for our people.

Real Chemistry offers a comprehensive benefit program and perks including a primary office location near in Moorgate 25 days holiday private medical insurance dental insurance and pension contributions. Other perks include health and wellness reimbursements happy hours and free healthy snacks to keep you running all day long. Learn more about our great benefits and perks at: Real Chemistry and its affiliates names are being misused by scammers through messaging services fake websites and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.