Senior Account Manager - Medical
Senior Account Manager - Medical
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Job Description
Its not every day we have a chance to make the world a healthier placebut here its our way of life. Idealistic Maybe. Deeply pragmatic Always. Real Chemistry is a global health innovation company that has carved out its space at the intersection between healthcare marketing and communications tech and the people at the heart of it all. Its with a great sense of purpose that we work together with brave health and wellness companies to create and inspire healthier happier and longer lives. Its our passion. And if youre still reading were guessing it might be yours looking to add to our alchemic mix of more than 2000 talented Real Chemistry we dont just wish the world was healthier. We leverage tech data and creativity to make it so. You in
Job Summary:
As a Senior Account Manager you will act as the key day-to-day client contact managing relationships and taking responsibility for the delivery of several medium to large projects. As a client account lead or captain (depending on the size of the account) you will be responsible for managing the execution of parallel ongoing projects and take an active role in coaching your junior team and ensuring projects are delivered effectively alongside the account lead and/or sponsor.
Stepping up from the Account Manager role you should have a clear understanding of the programme as a whole (not just the projects you are working on) across your accounts increasing your involvement in the strategic planning and financial management of your accounts and focusing on developing your leadership style to actively manage up and down based on project needs.
Responsibilities:
Client delivery
Act as day-to-day client contact: provide regular status updates to your client (leading updates on more complex projects); anticipate client needs; respond to client queries and share recommendations (following discussion with your account lead); manage client expectations on timelines scope of project etc.; take client briefs and clearly communicate to team members implementing realistic project plans
Confidently formulate objectives and strategies for new client work with support from your account lead ensuring that programme strategy is pulled through
Lead large projects with less support from your account lead being accountable for the whole project from start to finish
Provide counsel to the client throughout the project with confidence to challenge the client when required; manage challenging conversations with the client as required
Provide support to your account lead in addressing programme and team challenges
Formulate solutions to client challenges such as last-minute requests
Have a clear understanding of the programme as a whole (not just the projects you are working on) including the client objectives strategy and environment so that you are able to confidently lead internal meetings and client calls
Ensure momentum is maintained across the programme and contact with client continues whenever the account lead is absent
Business development
Identify areas for organic growth within existing accounts (evolving existing programmes and/or additional tactics) and confidently sell new ideas in to clients with support from your account lead
Play a management role in the new business process (assisting in the production of credentials and pitch presentations coordinating and managing team members and external suppliers) having a significant share of voice/visibility with the internal cross-functional team
Team management
Begin to develop your leadership style instilling professional values and good working habits in your teams
Look for opportunities to inspire motivate and empower your team on a daily basis leading by example and setting the standard for junior accounts team members
Provide coaching and mentoring to junior team members and manage their performance
Support interviewing for new AAs SAAs
Line manage at least one accounts team member AAs SAAs providing day-to-day support and longer-term career development guidance
Financial management
Develop more complicated budgets for integrated client programmes and track resource use against available budget throughout the month
Coach others to develop accurate budgets for clients reflecting back on previous projects and gathering cost quotes
Support your account lead with the financial management of your accounts proactively getting involved in invoicing forecasting and resourcing and attend month-end finance meetings
Complete your timesheets and expense claims accurately and on time and take an active role in reviewing timesheets across the majority of your projects
Agency environment
Participate in internal initiatives which contribute to the culture or development of the Medical Communications team or Real Chemistry more broadly (e.g. compliance/socials/inspiration)
Keep abreast of award-winning work and insights from other industries sharing as appropriate
Required skills and experience:
Excellent business communication skills including informal/formal presentation and writing skills
Skilled in data communication and able to develop final documents and presentations
Able to develop solutions to client needs and problems with a strong work ethic and a track record of high-quality deliverables on schedule and on budget
Experience coaching and mentoring junior team members
High energy able to effectively operate in a fast-paced growing and evolving environment
Real Chemistry offers a comprehensive benefit program and perks including a primary office location near in Moorgate 25 days holiday private medical insurance dental insurance and pension contributions. Other perks include health and wellness reimbursements happy hours and free healthy snacks to keep you running all day long. Learn more about our great benefits and perks at: Real Chemistry and its affiliates names are being misused by scammers through messaging services fake websites and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.
Required Experience:
Manager
Employment Type
Full-Time
