Associate Account Manager

About Acrisure

A global fintech leader Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together we connect clients with customized solutions across a range of insurance reinsurance payroll benefits cybersecurity mortgage services and more.

In the last twelve years Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership accountability and collaboration we equip our teams to work at the highest levels possible.

Job Summary:

Acrisure is seeking an Associate Account Manager to join our growing team. The Associate Account Managers primary duties include the day-to-day processing of new business renewal business and policy changes. The AAMs are also held accountable for delivering excellent customer service through efficient workflow processes and collaboration with the team. This role requires a working knowledge in workflows service delivery workload management and Acrisures core deliverables.

Responsibilities:

• Serves as primary processor of client-related documents and services.

• Utilizes standard processes to increase effectiveness and improve overall service delivery.

• Administers defined processes analyze data and suggests improvements.

• Provides professional timely and accurate output to customers and internal team members.

• Partners with the team to manage the workload and deliver exceptional customer service.

• Improves client satisfaction by meeting and exceeding customer service standards.

• Receives and responds to client calls and email requests per Customer Service Standards.

• Works side-by-side with the team and fosters on-going open communication and manages the workload.

• Facilitates a team environment that promotes collaboration and trusted partnerships.

• Stays on top of priorities and reprioritizes as needed while maintaining accuracy of output.

Requirements

Required Qualifications

• Current Insurance License in Property & Casualty and/or Health & Life for the state in which your agency office is located OR the ability to obtain this within six months of hire.

• Proficient in Microsoft Office Products

• Must be comfortable in an electronic environment with strong computer skills.

• Excellent people skills and ability to work well in a team environment.

• Excellent verbal and written communication skills.

• Strong organizational skills and attention to detail

Education and Experience:

Required Qualifications

• High school diploma or GED (college preferred)

• A minimum of 2 years experience within the insurance industry or business-related setting

• Current Property and Casualty License OR Life and Health License

Benefits and Perks:

• Competitive compensation

• Generous vacation policy paid holidays and paid sick time

• Medical Insurance Dental Insurance and Vision Insurance (employee-paid)

• Company-paid Short-Term and Long-Term Disability Insurance

• Company-paid Group Life insurance

• Company-paid Employee Assistance Program (EAP) and Calm App subscription

• Employee-paid Pet Insurance and optional supplemental insurance coverage

• Vested 401(k) with company match and financial wellness programs

• Flexible Spending Account (FSA) Health Savings Account (HSA) and commuter benefits options

• Paid maternity leave paid paternity leave and fertility benefits

• Career growth and learning opportunities

• and so much more!

Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.

Making a lasting impact on the communities it serves Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Childrens Hospital in Grand Rapids Michigan UPMC Childrens Hospital in Pittsburgh Pennsylvania and Blythedale Childrens Hospital in Valhalla New York.

At Acrisure we firmly believe that an inclusive workforce drives innovation creativity and ultimately our collective success.

We recruit hire employ train promote and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination.

Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about an accommodation or need assistance with completing the application process please email

California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at your new opportunity awaits you.