DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee Marriott International Inc. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
Lead with Purpose at One of Niagara Falls Premier Hotels
Be part of a world-class hospitality team at the Sheraton Niagara Fallswhere leadership meets opportunity.
American Niagara Hospitality (ANH) one of the largest and fastest-growing hospitality companies in Western New York is seeking a qualified and driven Assistant General Manager for the Sheraton Niagara Falls. As a Marriott-branded property the Sheraton operates within the worlds largest hotel company offering extensive professional development opportunities and access to a global standard of excellence.
This is a full-time on-site leadership position ideal for hospitality professionals seeking career advancement in full-service hotel operations.
Position Overview:
The Assistant General Manager (AGM) supports the General Manager in overseeing daily hotel operations to ensure smooth execution across departments high levels of guest satisfaction operational efficiency and adherence to brand standards. The AGM plays a key role in supervising department heads driving revenue controlling costs and fostering a collaborative team culture.
Key Responsibilities:
Assist the General Manager in directing all aspects of the hotels operations including front office housekeeping maintenance and guest services.
Lead and mentor department managers to achieve high performance in guest satisfaction staff engagement and financial objectives.
Maintain a consistent presence on property to monitor service delivery resolve escalated guest concerns and ensure team accountability.
Ensure full compliance with Marriott brand standards operational procedures and regulatory requirements.
Oversee labor and expense controls in coordination with budget and forecasting targets.
Participate in hiring training and performance evaluations of staff.
Foster a positive guest-first culture while modeling professionalism and integrity.
Qualifications:
Minimum 3 years of progressive hotel management experience preferably in a full-service branded hotel environment.
Previous leadership experience within a Marriott-branded hotel strongly preferred.
Strong knowledge of hotel operations P&L management and quality assurance systems.
Excellent communication interpersonal and organizational skills.
Ability to work a flexible schedule including evenings weekends and holidays as needed.
Familiarity with Marriott platforms such as MGS Lightspeed and GXP is a plus.
Bachelors degree in Hospitality Management or related field preferred.
Benefits:
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance
The salary range for this position is $85000 to $95000 annually.
This company is an equal opportunity employer.
frnch1
Assistant General Manager
