Senior Campaigns Manager
Senior Campaigns Manager
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Job Description
Looking for a new challenge
Take a look at our current vacancies. If you see a vacancy that is right for you we encourage you to apply!
Senior Campaigns Manager
Were looking for a strategic and creativeSenior Campaigns Managerto lead our campaign efforts aimed at increasing awareness and understanding of our service among targeted audiences.
Contract: 2 Year FTC
Working hours: 35 hours per week is full time. Where possible we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: From 75850
Reporting to: Head of Digital Content and Brand
London docklands
Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.
At the Financial Ombudsman Service were committed to being an accessible dispute resolution provider.
AsSenior Campaigns Manager youll lead strategic efforts to raise awareness and understanding of our service among targeted audiences. Youll manage the delivery of creative measurable campaigns that remove barriers to access build trust and support engagementworking closely with internal teams and external agencies to align digital content and insight-driven activity with our organisational goals.
Key responsibilities:
- Manage our campaign proposition high level strategy desired behaviours and call to action
- Onboard suppliers
- Develop our audience segmentation and insight requirements
- Lead cross-team delivery to ensure aligned and consistent approach across outreach media and PR social and digital paid and sponsorship and any other implementation
- Set our evaluation framework and implement continuous improvement
- Deliver implementation
- Develop a return on investment model for campaigns at the Financial Ombudsman Service
- Upskill inhouse teams on campaign approaches and marketing
To be considered for this role youll need to show us that youve got the skills and capabilities. Youll have to meet the following minimum criteria:
Minimum Criteria
- Having sound experience and knowledge of delivering campaigns within the public sector
- Working with and managing different agencies and suppliers simultaneously
- Demonstrated ability to effectively manage a diverse range of senior stakeholders building strong relationships and exercising influence to align interests resolve conflicts and drive successful outcomes across complex organisational setting
- Experience in reporting campaign outcomes including bringing cross-functional teams together and aligning activity to key performance indicators and success metrics.
Desirable Criteria
We would also like you to have the following skills:
- Strong written and verbal communication skills supported by the ability to apply internal and external insight
- Excellent planning and adaptability in a fast-paced dynamic environment
- Ability to remain composed and resilient under pressure
- Inquisitive and logical thinker confident in understanding stakeholder needs and providing accurate advice
Why Financial Ombudsman Service
We are a values led organisation. Our values define our culture influence our decisions and underpin our vision and strategy. They set out how we play our PART through Purpose Ambition Respect and Trust. You can learn more about our values here: also offer an attractive competitive salary and flexible benefits to suit our people. Heres a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement with the option to buy extra or sell days
- Generous pension
- Employer provided benefits such as Private medical insurance virtual GP Critical illness cover Life assurance cover to name a few
- Choice of voluntary benefits including Technology scheme Cycle to work scheme Will-writing service amongst others
- Employee Assistance Programme
- Extensive opportunities for personal and career development
- Fully equipped on-site gym open 24 / 7 (London office only)
- Extensive Well-being resources including on-site therapists (London office only)
- Beautiful and bright London office looking over the Thames and near to mainline stations
- Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved too!
How do I apply
- To apply please upload a current CV it would be great to hear more about you and how you feel you align to the criteria for the position so please do also submit a supporting statement (no more than 500 words) if you wish to do so.
Applications need to be submitted by 23:59 on Friday 5th September 2025
Successful candidates will be invited to a telephone call with a member of the Talent Acquisition Team.
Due to high application numbers this advert may end earlier than the date specified so please dont delay and apply now!
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
We welcome applications from internal employees to apply you must have passed probation be meeting or exceeding expectations and have no live warnings or development plans in place
Were proud to be an inclusive employer
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
Were committed to being a great place to work attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if were diverse and inclusive well better understand different perspectives which is fundamental to our job resolving financial complaints.
We welcome applications from Black and other ethnic minority candidates and female candidates for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.
We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidates CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need please email and let us know your preferred method of contact.
Find out more
Check out below channels to find out more about everyday life at the Financial Ombudsman Service and dont forget to follow us while youre there!
- LinkedIn: Financial Ombudsman Service
- Our careers page: luck with your application!
Required Experience:
Manager
Employment Type
Full Time
