Technical Support Specialist L1 â L2 (IceWarp Support Team) with Spanish language
Technical Support Specialist L1 â L2 (IceWarp Support Team) with Spanish language
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1 Vacancy
Job Description
Job description
Location: Prague
Job Type: Full time / suitable also for junior candidates eager to grow
We support clients globally
We are IceWarp a Czech company whose communication solution is used by more than 50 million users worldwide. Our products compete with companies like Google and Microsoft and we specialize in innovative technologies such as email team chat audio and video conferencing calendar and contact synchronization document sharing and collaborative editing. All features are available in a unified interface supported across major browsers desktop and mobile platforms both in the cloud and on-premise.
We are currently looking for a skilled colleague to join our team who will be responsible for resolving technical inquiries related to IceWarp servers and applications on the administrator level.
A key part of the role includes communication with administrators and partners processing their requests via our helpdesk system cooperating with other IceWarp teams to resolve more complex incidents and participating in various interesting projects.
If this sounds like something for you keep reading!
What youll be doing:
Be the first technical point of contact for our customers (receiving service requests and incidents from customers and partners)
Analyze issues search for solutions in documentation and consult with teammates
Manage the application layer of IceWarp servers hosted in our cloud on Rocky Linux
Collaborate with L2 and development teams when issues go deeper
Communicate with partners outside the Czech Republic in English and Spanish
Support many global customers while being part of a Czech-based team
Contribute to the creation of technical documentation and articles for customers
Job requirements
What you should know (or be willing to learn):
Technical:
Knowledge of Linux (we mainly use CentOS RedHat Rocky Linux)
Knowledge of SQL and database concepts is a plus
Previous experience with email servers is an advantage
Basic understanding of network protocols (SMTP IMAP DNS etc.)
Experience with helpdesk systems (e.g. Jira Zendesk ServiceNow) is a plus
Soft skills:
Eagerness to find answers not excuses
Ability to communicate with various customer types calmly respectfully and assertively
Interest in new technologies and a willingness to learn
Teamwork collaboration fairness and reliability are key
What we offer:
Growth opportunities technical and career-wise (L2 pre-sales development etc.)
Support from a mentor
Access to modern tools and technologies
Flexible environment a mix of office and home office
Permanent contract
20 vacation days 5 personal days
A great and young team average age is 26
No complex HR systems just an app thats always with you
Quality coffee 2 weekly paid lunch with the team in the office and snacks the rest of the week pizza quesadillas etc. plus fresh fruit twice a week
Language courses
Office near metro B Kikova surrounded by cool bistros restaurants and shops
Apple is not a bad word here
Sounds like you
Send us your CV or just a link to your LinkedIn profile and a few lines about what excites you about technical support. We look forward to meeting you!
Dont meet all the criteria Thats okay reach out anyway and maybe itll still be a match!
All done!
Your application has been successfully submitted!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
