Content Moderation Team Leader – Manager – English – On Site Lisbon!

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Content Moderation Team Leader Manager English On Site Lisbon!

In this role you will be responsible for the day-to-day management & leadership of your team comprising of 15 20 moderators and will also assist with escalations training and quality control

Responsibilities
Driving performance (efficiency quality hygiene) management of your team member to meet all SLAs
Will be solely responsible for training your team on product process & policy and keeping your team up to date on policy/process update/policy disseminations
Continuously improve the delivery process to attain a consistent & stable level of operations
Manage relationships with client Moderation team liaising with internal stakeholders and external partners regarding all things related to the business
Manage escalations and provide timely resolution
Basis RCA effective coaching & feedback to be shared with team members
Conduct performance reviews of each team member and explain / set career development path & opportunities for team members
Partner with stakeholders such as training WFM quality policy and client Moderation team to ensure continuous alignment with the business roadmap and content moderation best practices
Report & escalate system issues / bugs/ downtime to management as necessary and in a timely manner
Identify new opportunities to enhance existing organizations services operations etc.
Should be a subject matter expert for all processes policies and protocols
Should invest time in self-development and learning. Also should dedicate quality time in upskilling the team members
Continuous Learning: Leverage Genome plus learning & development teams across the organization to upskill budding talent to create & nurture future support staff/leaders within the process
Ops Modernization: Leverage digital solutions & platforms built at Genpact to update dashboards to enable intuitive and well reported 360-degree operations
Qualifications we seek in you!
Minimum Qualifications
Advanced level of English min C1.
Any Graduate
Relevant years of experience as a team leader in a content moderation / trust & safety workspace managing a team of 15 to 20 moderators
Excellent communication and people management skills
Flexibility and the ability to delivery excellence amidst constant change
Flexibility in hours of work & ability to work in shifts
Proficiency in MS office (Excel PowerPoint)

Important: This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/sensitive in nature such as (but not limited to) graphic violence self-harm child abuse and hate speech.

Preferred Qualifications/ Skills
Tech Savvy
Possess excellent business acumen qualitative and quantitative problem-solving skills

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.