Transformation and Operational Excellence Consultant
Transformation and Operational Excellence Consultant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a strategic and tech-savvy Transformation and Operational Excellence Consultant with a strong background in emerging technologies to support our journey toward a more agile data-driven digital and customer-centric insurance organization. This role will focus on identifying and implementing innovative solutions that streamlineoperations enhance customer experience and future-proof our business in a rapidly evolving insurance landscape.
Responsibilities:
Operational Excellence in Insurance
- Analyze and optimize core insurance processes (e.g. underwriting claims policy administration customer service) using Lean Six Sigma and Agile methodologies.
- Identify inefficiencies and design scalable solutions to improve turnaround times reduce costs and enhance service quality.
- Develop and track KPIs to measure operational performance and transformation impact.
Digital Transformation & Emerging Tech Integration
- Evaluate and implement emerging technologies such as AI/ML for risk assessment RPA for claims automation and other digital solutions to optimize policy verification.
- Collaborate with IT COEs and business teams to pilot and scale digital initiatives across the insurance value chain.
- Stay abreast of Insurtech trends and regulatory developments to inform innovation strategies.
Data Analytics & Insight Generation
- Leverage data analytics tools to uncover insights from customer behavior claims trends and operational data.
- Build dashboards and visualizations to support data-driven decision-making across departments.
Change Management & Stakeholder Engagement
- Support change initiatives to ensure smooth adoption of new technologies and processes.
- Facilitate workshops to identify improvement opportunities and align stakeholders
- Help build transformation capabilities across the organization.
Qualifications:
Bachelors degree in Business Information Systems or related field
35 years of experience in operational excellence transformation or digital innovation within the insurance or financial services industry.
Strong understanding of insurance operations and regulatory environment.
Familiarity with emerging technologies relevant to insurance (e.g. AI RPA IoT OCR and Blockchain).
Proficiency in data tools such as Power BI Tableau SQL or Python.
Certifications in Lean Six Sigma Agile or project management (e.g. PMP) are a plus.
Preferred Skills:
- Experience with insurance processes and platforms
- Experience in agile project delivery and digital solution deployment.
- Knowledge of customer journey mapping and experience design and automation opportunity assessment in insurance.
- Familiarity with Power Platform suite of tools (Power BI Canvas Apps Power Automate)
- Understanding of regulatory compliance and data privacy in insurance.
When you join our team:
- Well empower you to learn and grow the career you want.
- Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Contract
Employment Type
Full-Time
