Sr. Manager, Seller Operations
Sr. Manager, Seller Operations
Posted on :
24-08-2025
Employer Active
1 Vacancy
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Job Description
1. Manage a group of managers to invent for customer experience and simplify for operation efficiency.
2. Coach and develop the team with prioritization constructive feedback resources planning and data driven decisions.
3. Guide the team towards continuous improvements using data metrics and customer feedback.
4. Develop operations process to achieve business goals and to obsess the customer.
5. Manage complex operational issues by developing tracking and analyzing key performance indicators.
6. Provide regular performance metrics report focusing on operational excellence and customer experience.
7. Build strong and collaborative relationships with internal stakeholders LSP Carriers and external customers.
8. Serve as primary interface with other teams in Seller Operations Product Finance and Tech for new product program and system launches.
9. Be the Voice of the Customer and provide feedback to the team to improve customer experience.
10. Handle complex problems/efforts decisions and escalations.
11. Communicate and drives strategic initiatives.
12. Ensure the right people are in the right job and creates leadership opportunities.
- experiences in managing large operations/customer service teams with extensive knowledge in Logistics.
- to attract develop & retain talents in the organization.
- in managing coaching and develop Team Leads on various aspects of their jobs.
- legal and commercial framework and documentation across all the Logistics products and processes including Sea Air customs documentation import/export international trade and trade compliance.
- 5.15 years experiences in freight forwarding focusing on Customer Service Operations or Key Account management.
- -facing and interaction skills with high level of customer orientation.
- to make presentations to stakeholders and communicate effectively in a diverse multicultural environment.
- influential skills to effectively communicate negotiate and manage business partners and teams.
- a sense of urgency drive issues to closure persist despite of obstacles and opposition be passionate about customer obsession and cost and be effective when working under pressure.
- and exhibit excellent problem-solving capabilities.
- project management skills with a proven ability to design effective solutions and drive projects to successful implementation.
- in working and driving change effectively in loosely defined situations.
- analytical and data gathering skills including the ability to translate large amounts of data into actionable insights.
- be self-motivated/self-directed and able to manage multiple work streams simultaneously and flawlessly
- degree in Engineering Logistics Supply Chain Transportation or a related field.
- in cross boarder logistics in e-commerce.
- in Quality Six Sigma or Lean.
- experience in leading cross-functional projects and managing company-wide programs.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
2. Coach and develop the team with prioritization constructive feedback resources planning and data driven decisions.
3. Guide the team towards continuous improvements using data metrics and customer feedback.
4. Develop operations process to achieve business goals and to obsess the customer.
5. Manage complex operational issues by developing tracking and analyzing key performance indicators.
6. Provide regular performance metrics report focusing on operational excellence and customer experience.
7. Build strong and collaborative relationships with internal stakeholders LSP Carriers and external customers.
8. Serve as primary interface with other teams in Seller Operations Product Finance and Tech for new product program and system launches.
9. Be the Voice of the Customer and provide feedback to the team to improve customer experience.
10. Handle complex problems/efforts decisions and escalations.
11. Communicate and drives strategic initiatives.
12. Ensure the right people are in the right job and creates leadership opportunities.
- experiences in managing large operations/customer service teams with extensive knowledge in Logistics.
- to attract develop & retain talents in the organization.
- in managing coaching and develop Team Leads on various aspects of their jobs.
- legal and commercial framework and documentation across all the Logistics products and processes including Sea Air customs documentation import/export international trade and trade compliance.
- 5.15 years experiences in freight forwarding focusing on Customer Service Operations or Key Account management.
- -facing and interaction skills with high level of customer orientation.
- to make presentations to stakeholders and communicate effectively in a diverse multicultural environment.
- influential skills to effectively communicate negotiate and manage business partners and teams.
- a sense of urgency drive issues to closure persist despite of obstacles and opposition be passionate about customer obsession and cost and be effective when working under pressure.
- and exhibit excellent problem-solving capabilities.
- project management skills with a proven ability to design effective solutions and drive projects to successful implementation.
- in working and driving change effectively in loosely defined situations.
- analytical and data gathering skills including the ability to translate large amounts of data into actionable insights.
- be self-motivated/self-directed and able to manage multiple work streams simultaneously and flawlessly
- degree in Engineering Logistics Supply Chain Transportation or a related field.
- in cross boarder logistics in e-commerce.
- in Quality Six Sigma or Lean.
- experience in leading cross-functional projects and managing company-wide programs.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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