Digital Customer Success Intern
Digital Customer Success Intern
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Job Description
What you will do:
As a part of APAC customer success organization your primary responsibility will be to provide PMO support to customer success teams in deployment of digital solutions products across APAC countries. You will also work with offshore product CoE teams in ensuring right level of communications collaboration. You will help Director-professional service tracking all ongoing deployment projects forecasting branch and countrywide revenue as well as gross margin and necessary tracking and reporting.
Understand/ Assess the opportunity and deployment landscape (product solution timeline customer) for each APAC countries.
Support country customer success team in country/branch in deployment of various digital products.
Consolidate customer feedback/ issues and help remediate with product CoEs and product management teams
Identify opportunities for process improvement Tools and RPA
Facilitate governance structure and cadence and roadmap of customer success team.
Help country/branch teams in deployment progress reporting revenue forecasting.
Support project delivery in Customer Success delivery Ops tasks i.e. internal coordination project tracking reporting and developing meeting minutes.
Coordinate on inputs (i.e. documentations) as compliance requirements during the Sales-to-Delivery handover and deployment to support like initiation of the project sign-off of deployment smooth transition to support value delivery and subscription management.
How you will do it:
Work together with the APAC Customer Success Team based in Singapore for the necessary guidance on documentations Share Point locations
Through the self-learning platform understand and learn what is OBEM and its capabilities
Learn about other third-party partner platform for the necessary data required
Understand the background and business value of the various reports before starting the report
Through the CS weekly cadences monthly deck review session with the APAC Customer Success Team in APAC fully appreciate how these reports can achieve its purpose
Opportunity to communicate with the Customer Success Team members outside Singapore to better understand how digital products and solutions are able to bring Value to the end Customers
Pursuing a degree or diploma from a reputable educational institution
Pursuing a bachelors degree in business administrative and/or communication discipline.
Able to commit to a full-time internship for 6 months preferred.
What we look for:
Creative a can-do attitude
Ability to analyse data in clear organized format and report out key findings
Good balance of a professional attitude while having fun.
Strong desire to learn along with a strong sense of ownership.
Passionate enthusiastic and driven to regularly follow up with loose ends.
Good understanding of project management AGILE delivery concept
Good knowledge of digital / Software-as-a-Service deployment/support
Excellent in communication to all levels
Work experience with MS Excel MS presentation
Required Experience:
Intern
Employment Type
Full-Time
