Reservations Coordinator
Reservations Coordinator
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Job Description
As a Reservation Coordinator you will manage booking inquiries and assist guests in planning their stay at our hotel. Your role involves handling reservations providing detailed information about hotel offerings and ensuring a smooth and professional booking process.
You will work closely with other departments to ensure that guest preferences and special requests are communicated effectively. Your exceptional communication skills and attention to detail will contribute to delivering outstanding guest experiences.
What will I be doing
As a Reservation Coordinator you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Coordinator is responsible for offering excellent customer service options and other solutions to meet Guest and customer needs. Specifically a Reservations Coordinator will perform the following tasks to the highest standards:
- Customer Service Excellence:
Handle reservation inquiries via phone email and other communication channels in a courteous and professional manner.
Provide guests with detailed information about the hotels services amenities and promotions to support their decision-making process.
- Booking Management:
Accurately process bookings cancellations and modifications in the reservations system.
Ensure all guest preferences special requests and billing details are recorded correctly.
- Collaboration & Communication:
Liaise with Front Office Housekeeping and other departments to ensure guest requirements are met.
Communicate effectively with team members to address guest concerns or special needs.
- Upselling & Revenue Support:
Recommend room upgrades packages and additional services to maximize revenue and enhance guest satisfaction.
Identify opportunities to promote hotel offers and loyalty programs.
- Accuracy & Record-Keeping:
Maintain accurate and organized records of all reservations and related correspondence.
Ensure compliance with hotel policies and procedures for reservations.
- Problem Resolution:
Handle guest inquiries and complaints with professionalism escalating issues to the supervisor if necessary.
Provide prompt and effective solutions to ensure guest satisfaction.
What are we looking for
A Reservations Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
- A passion for delivering great customer service
- A highly professional telephone manner and excellent communication skills
- Outstanding administration and organizational skills
- Intermediate computer proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a Reservations environment
- Tertiary qualifications or other collegiate-level degree
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
Required Experience:
IC
Employment Type
Full-Time
