ServiceNow CSM/ITSM Developer (Integrations) - Consultant - L2
ServiceNow CSM/ITSM Developer (Integrations) - Consultant - L2
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Job Description
Job Description:
Job Description: ServiceNow CSM/ITSM Developer (Integrations)
Position Overview
We are seeking a talented ServiceNow Developer with expertise in CSM (Customer Service Management) ITSM (IT Service Management) and integrations. The ideal candidate will have 35 years of hands-on experience with the ServiceNow platform a ServiceNow Certified System Administrator (CSA) certification and a proven track record of delivering CSM solutions that drive business value.
Key Responsibilities
Design develop and implement ServiceNow CSM (and ITSM) module to meet business requirements.
Build and maintain integrations between ServiceNow and external systems using REST/SOAP APIs MID Server and Integration Hub.
Configure the Virtual agent flows customer portal custom widgets Email to ticket etc.
Customize configure and optimize workflows business rules and UI policies in ServiceNow.
Collaborate with business analysts project managers and stakeholders to define requirements and deliver high-quality solutions.
Troubleshoot and resolve technical issues related to ServiceNow modules and integrations.
Stay current with ServiceNow best practices new features and upgrades.
Requirements
Experience: 35 years in ServiceNow development focusing on CSM (and ITSM) modules.
Certification: ServiceNow Certified System Administrator (CSA) required.
Technical Skills:
Strong proficiency in ServiceNow scripting (JavaScript Glide API)
Hands-on experience with integrations (REST/SOAP IntegrationHub MID Server)
In-depth understanding of CSM and ITSM processes and configuration
Familiarity with Service Portal and custom application development is a plus
Analytical Skills: Able to translate business requirements into technical solutions.
Collaboration: Effective communication and teamwork skills with both technical and non-technical stakeholders.
Nice-to-Have
Additional ServiceNow certifications (CAD CIS-CSM Integration Hub or related)
Experience in Agile/Scrum project environments
Exposure to other ITSM/CSM platforms or CRM systems
Location
Noida / Hyderabad
We transform. SAP solutions into Value
NTT DATA Business Solutions is a fast-growing international IT company and one of the worlds leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions including hosting services and support.
Required Experience:
Contract
Employment Type
Full Time
