ServiceNow Business Process Consultant (CSM, ITSM, ITSM) - Manager - L4
ServiceNow Business Process Consultant (CSM, ITSM, ITSM) - Manager - L4
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Job Description
Job Description:
ServiceNow Business Process Consultant (CSM ITSM ITSM)
Location
NCR (Noida) Onsite
Position Overview
We are looking for an experienced Business Process Consultant to join our ServiceNow practice specializing in Customer Service Management (CSM) Hardware Asset Management (HAM) and IT Service Management (ITSM). The ideal candidate will have at least 5 years of relevant experience a ServiceNow Certified System Administrator (CSA) certification and a demonstrated ability to deliver compelling product demos. This is an onsite role based in Noida.
Key Responsibilities
Analyze design and optimize business processes especially for CSM HAM and ITSM on the ServiceNow platform.
Lead and participate in ServiceNow workshops with process owners stakeholders and technical teams to capture requirements and identify opportunities for improvement.
Deliver engaging and effective ServiceNow product demonstrations to clients and internal teams.
Translate business needs into ServiceNow solutions including process documentation workflows and best practices.
Guide and support implementation teams to ensure delivery aligns with business objectives and process standards.
Evaluate and recommend enhancements based on ServiceNows latest features and platform advancements.
Train end-users and provide go-live support as needed.
Requirements
Experience: Minimum 5 years in business process consulting with a strong track record in CSM HAM and ITSM domains preferably on ServiceNow.
Certification: ServiceNow Certified System Administrator (CSA) is mandatory.
Expertise: Strong understanding of ITIL processes digital workflows asset management and customer service transformation.
Technical Skills: Capability to perform functional configurations requirements gathering and process mapping on ServiceNow.
Demo Skills: Proven ability to deliver clear persuasive ServiceNow demonstrations to diverse audiences.
Collaboration: Strong communication skills stakeholder management and the ability to bridge the gap between business and technical teams.
Location: Must be able to work onsite in Noida NCR region.
Preferred Qualifications
Additional ServiceNow certifications (e.g. ITSM CSM HAM specialty).
Experience in large-scale ServiceNow implementations .
We transform. SAP solutions into Value
NTT DATA Business Solutions is a fast-growing international IT company and one of the worlds leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions including hosting services and support.
Required Experience:
Manager
Employment Type
Full Time
