At TreviPay we help clients grow by streamlining B2B payments through a combination of innovative technology service expertise and working capital to improve their customers experience and free up funding for growth. We facilitate $6 billion in transactions per year in 18 currencies for customers in more than 27 countries. We specialize in payment and credit management for B2B companies across the globe setting the stage for the future of omni-channel B2B payments by extending terms handling invoicing and managing collections. We take care of our clients by taking care of their customers
Every day TreviPay employees are challenged and empowered in a supportive collaborative entrepreneurial environment.
Fluent in Dutch (any additional European languages a plus) and have good written and oral English language skills.
Duties and Responsibilities
o Display high productivity program knowledge expertise sound decision-making and proven ability to function autonomously.
o Provide primary support and solutions for customer inquiries through phone and email communications for internal and external customers.
o Provides complete resolution to customer inquiries and provides appropriate solutions for long-term customer satisfaction
o Delivers engaging customer interactions through various communication channels.
o Escalates involved or complex situations quickly and accurately to other team members departments or leadership
o Solid understanding of one or more programs based on team alignment.
o Proactively identify process enhancements that will improve department results and efficiencies.
o Function as a change leader by embracing change
o Flexible with tasks and hours to meet the departments and customers needs.
o Supports TreviPay policies/procedures.
o Perform other duties as assigned by leadership.
Qualifications
o Fluent in Dutch and have good written and oral English language skills.
o Ability to meet deadlines and adhere to SOP Policies
o Proven ability to assess prioritize and balance daily workload while using personal judgment with sound decision-making skills
o Good written and verbal communication skills
o Positive attendance dependability and reliability
o Proficient knowledge of Windows applications including Outlook Word and Excel
o Proficient use of Saleforce/ Service Cloud
o Attention to detail
o 1-2 Years of Experience
o High School / College Preferred
Why you will love working at TreviPay
Competitive salary
NS Business Card
26 vacation days annuallyat full-time employment
Pension plan with Nationale nederlanden
Casual environment and dress
Employee referral program
Professional Innovative and highly collaborative team
Hybrid work
Competitive bonus scheme
Days off for volunteer work
Fun activities and company outings
Fruit at work
At TreviPay we believe:
in saying yes to unique and challenging requirements
empowered team members are creative team members
our products make the customers day just a little bit better
work/life balance makes us all more effective
Customer Support Representative (Dutch & English Fluency Required)
