HR Shared Services Specialist - Benefit Operations
HR Shared Services Specialist - Benefit Operations
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1 Vacancy
Job Description
At Gilead were creating a healthier world for all people. For more than 35 years weve tackled diseases such as HIV viral hepatitis COVID-19 and cancer working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the worlds biggest health challenges and our mission requires collaboration determination and a relentless drive to make a difference.
Every member of Gileads team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions and were looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future you are the key driver in evolving our culture and creating an environment where every employee feels included developed and empowered to fulfil their aspirations. Join Gilead and help create possible together.
Job Description
In this role you will join a fast-paced HR Shared Services team responsible for the day-to-day management of employee benefits administration management including processing transactions for employee separations and HR-related inquiries. However working with and supporting team members in other global regions will occur. This role will manage individual cases and engage internal stakeholders (Management Legal Employee Relations Human Resources Payroll Finance etc.) as required.
We are looking for a candidate who is enthusiastic about their career in Human Resources enjoys helping employees find answers to their HR related questions and is interested in continuing to build upon their knowledge across all HR functions. A successful team member will be extremely detail oriented flexible with continuous process/system changes possess a problem-solving mindset and enjoys creating order from ambiguity.
Essential Functions:
- Responsible for analyzing and answering escalated and complex HR-related queries and acts as liaison with contacts including local HR COEs and other key stakeholders
- Serve as an escalation for tier one (first line employee support) for questions from employees manager executives and HR colleagues regarding HR procedures processes and policies with global consistency and local applicability
- Proactively maintain and administer accurate and timely HR data in the global HR System; input update and reconcile data as required to ensure information is current and accurate.
- Provide support for a range of HR administrative processes supporting the employee lifecycle
- Manage benefits related administration throughout the employee lifecycle
- Work with data report on our plans investigate and reconcile discrepancies
- Craft document and maintain benefit administration processes
- Knowledge of EMEA benefits experience
- Understanding of standard regulations and compliance practices related to Benefit Plans
- Support global Benefits projects
- Actively build and develop the HR knowledge base to help employees quickly and easily find answers to their questions via self-service.
- Partner with other regional HR Shared Services teams to standardize streamline and globalize HR business processes.
- Lead efforts to document simplify and standardize HR business processes specific to the EMEA region.
- Suggest and participate in the development of HR Workday enhancements to enhance employee experience with the HR system.
- Proactively document new processes and or update missing steps within process documents as needed.
- Proactively update business processes and process documentation to ensure accuracy relevance and consistency.
- Participate in ad hoc HR projects as directed by the HR Shared Services leader
Knowledge Experience and Skills:
- Possess a strong customer service orientation while maintaining a high level of integrity and confidentiality with each interaction
- Knowledge of HR policies practices procedures laws and system tools
- Strong communication organizational collaboration documentation and presentation skills
- Data analysis skills including strong excel skills such as pivot tables and v-lookups (preferred)
- Innovation analytical and creative critical thinking skills
- Proven ability to manage confidential information
- Experience documenting business processes in a visual format (MS Visio preferred) as well as writing detailed business process documents for reference
- Experience leading business process improvement activities
- Ability to prioritize workload to complete assigned deliverables within the allocated timeline
- Proven experience leading business process improvement activities
- Clear evidence of effective decision making and judgment in day-to-day activity and stakeholder management
- Initiative-taking can-do attitude with ease at taking ownership of complex task or issues
Basic Qualifications:
- Extensive HR or HR Shared Services experience
- Experience in using HR Systems especially Workday
- Strong verbal written interpersonal and telephone communication skills are required
- Must possess strong Microsoft Office skills
- Experience with case management tools (especially ServiceNow) is highly desired
Preferred Qualifications:
- A minimum of two years of experience handling HR requests for EE data and benefits administration
- HR Qualification desirable (but not essential)
- Customer Service experience is preferred
Gilead Core Values:
Integrity (Doing Whats Right)
Inclusion (Encouraging Diversity)
Teamwork (Working Together)
Excellence (Being Your Best)
Accountability (Taking Personal Responsibility)
Equal Employment Opportunity (EEO)
It is the policy of Gilead Sciences Inc. and its subsidiaries and affiliates (collectively Gilead or the Company) to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law all employment actions relating to issues such as compensation benefits transfers layoffs returns from layoffs company-sponsored training education assistance social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds which may include an individuals gender race color national origin ancestry religion creed physical or mental disability marital status sexual orientation medical condition veteran status and age unless such protection is prohibited by federal state municipal provincial local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.
For Current Gilead Employees and Contractors:
Please apply via the Internal Career Opportunities portal in Workday.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
