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Job Description: Business Excellence Lead - Associate Director

Job Summary

The Business Excellence Lead - Associate Director will play a pivotal role in driving excellence and transformation across all facets of the Clients & Industries function. This position will focus on financial management compliance workforce demand management and business continuity planning. Additionally the role will be responsible for creating and executing C&I GDS transformation plans based on guidance from the leadership team demonstrating innovative thinking through the identification of processes and deployment of technology and AI tools for a digital operating model. The successful candidate will collaborate closely with the GDS Clients & Industries leadership team the larger GDS Enablement Services umbrella and support functions such as Talent Finance Service Excellence Digital Products & Services and Central Operations to ensure alignment and effectiveness in achieving strategic objectives.

Key responsibilities

• Drive financial management initiatives working closely with Finance optimizing resource allocation and enhance profitability ensuring alignment with transformation goals.
• Ensure compliance with regulatory requirements and internal policies across all business operations adapting processes as necessary during the transformation while collaborating with Central and C&I Business Operations.
• Oversee the workforce demand management process in consultation with the GDS C&I Competency Leads and Talent teams ensuring alignment with business goals and effective resource utilization particularly during periods of change.
• Lead the deployment of business continuity plans collaborating with GDS C&I Competency Leads and location teams to ensure Pillar location strategies are aligned for business continuity.
• Collaborate with the GDS Clients & Industries leadership team to align business strategies and operational plans with transformation efforts.
• Work closely with Global Region and GDS transformation offices to execute transformation initiatives within GDS Clients & Industries.
• Liaise with the larger GDS Enablement Services umbrella to ensure seamless integration and support for transformation initiatives.
• Identify opportunities for innovative thinking by deploying technology and AI tools working closely with Competency Leads Service Excellence and DPS teams to enhance processes and drive digital operating models
• Proactively publish leading foresights on all dimensions of business excellence sharing insights and best practices across the organization.
• Monitor and report on key performance indicators (KPIs) to assess the effectiveness of business excellence and transformation initiatives.
• Deploy processes to collate accurate data and streamline and automate production process for stakeholder value reports

Indicators of success

• Achievement of financial targets and improved profitability metrics particularly in the context of transformation.
• Compliance with regulatory standards and internal policies with successful adaptation during the transformation process.
• Successful implementation of corporate responsibility initiatives with measurable impact that align with transformation goals.
• Increased employee engagement and skill development through effective learning programs that support transformation.
• Efficient workforce management with optimal resource allocation especially during transformation phases.
• Robust business continuity plans in place ensuring minimal disruption to operations while adapting to transformation needs.
• Positive feedback from leadership and support functions on collaboration and effectiveness in driving transformation.
• Demonstrated innovative solutions through the deployment of technology and AI tools that enhance operational efficiency.
• Publication of foresights that position the organization as a leader in business excellence.

Key skills and experience required

• Bachelors degree in Business Administration Finance or a related field; Masters degree preferred.
• Minimum of 8-10 years of experience in business management operational excellence or a related role within a professional services environment with a focus on transformation initiatives.
• Proven track record of driving financial performance and managing compliance particularly in times of change.
• Strong understanding of corporate responsibility and sustainability practices with an ability to integrate these into transformation efforts.
• Experience in workforce planning and demand management especially during organizational transformations.
• Excellent leadership communication and interpersonal skills with a demonstrated ability to influence and engage stakeholders throughout transformation processes.
• Strong analytical and problem-solving skills with a focus on data-driven decision-making to support transformation strategies.
• Proven track record in managing complex multi-stakeholder programs.

Technical skills

• Familiarity with technology and AI tools and experience in deploying innovative solutions to enhance business processes.
• Advanced proficiency in Microsoft Word Excel and PowerPoint.
• Familiarity with Adobe Analytics and content performance tools.

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