Customer Service Co-Ordinator
Customer Service Co-Ordinator
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Job Description
Customer Service Coordinator- Wellington
ECL Group:
At ECL we enable the connections that keep New Zealand moving. We are New Zealands oldest most reliable and trusted infrastructure services business.
Founded in 1957 we install maintain protect and repair New Zealands critical infrastructure the equipment that keeps our country moving and connected with the fuel technology EV charge solutions and essential systems we all rely on every day.
With 300 staff across 19 locations we provide nationwide support 24 hours a day 365 days a year. Our customers include some of New Zealands most iconic brands: Z Energy BP Exxon Mobil Foodstuffs G.A.S Woolworths and NZ Post.
About the role
We are looking for aCustomer Service Coordinatorto join our busy Energy team. This role is the first point of contact for our customers and operates in a 24/7 365-day environment. Youll play a key role in ensuring service requests are captured accurately prioritised correctly and escalated effectively helping us deliver the reliable outcomes our customers expect.
Youll work closely with our Operational Support team Service Coordinators and Technicians to make sure jobs run smoothly from start to finish while keeping customers informed every step of the way.
- Answering and managing incoming calls logging jobs and ensuring SLA response times are met
- Coordinating fault management contract compliance and job billing
- Escalating urgent issues and managing emergency procedures
- Building strong relationships with both internal teams and external customers
- Meeting KPIs for job logging and delivering accurate timely information
About you
- We are looking for someone who brings previous experience in a call centre or customer service environment ideally with a background in helpdesk operations.
- You will have excellent communication skills and the ability to engage with customers in a professional supportive and customer-first manner at all times.
- Strong skills in Microsoft 365 are essential along with the ability to quickly learn and adapt to new systems and processes.
- You will be confident in problem-solving able to prioritise tasks effectively and remain calm and focused under pressure.
- Just as importantly you will bring a positive reliable and proactive attitude. We value people who contribute great energy to the team work collaboratively and take ownership to ensure the best outcomes for our customers.
Ready to Apply
We encourage you to apply for this role even if you dont tick every box. Research shows that some candidates hesitate if they dont meet every requirementlets change that. At ECL Group we value diversity and inclusion and welcome applications from people of all backgrounds.
If youre a dependable and adaptable team player with a passion for delivering quality outcomes wed love to hear from you. Clickand take the next step in your career with ECL Group.
For a confidential chat contact our Talent Acquisition Partner phoneChloe Stensonon
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Required Experience:
Manager
Employment Type
Full-Time
