Executive Lounge Agent
Executive Lounge Agent
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Salary Not Disclosed
1 Vacancy
Job Description
With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions of travellers who stay with us every year a welcome they will never addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others.
If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests Team Members and owners alike.
What will I be doing Position Summary
As the Executive Lounge Agent you will be responsible for performing the following tasks to the highest standards:
Ensure that rooms and services provided by the hotel are correctly accounted for within guests statements.
Provide food and beverage services to executive floor guests responsible for the daily check in and check out as well as the executive floor lounge operation.
Greet customers immediately with a friendly and sincere welcome using a positive and clear speaking voice listen to understand requests respond with appropriate action and provide accurate information such on outlet hours special VIP programs events etc.
Promptly answer telephone calls advise other team members of special guests needs and pass the information accordingly.
Ensure that the Executive Lounge equipment and systems are functioning at all times and that the area is maintained in a clean tidy and organized way.
Record guests complaints conducting thorough research to develop the most effective solution and negotiate results.
Actively take part in training where and when required attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities.
Take on an active role in the Executive Floor team ensuring effective communication and working as a team in order to reach goals and targets.
Ensure that VIP guests who are to have their amenities replenished are done so according to convenient times for the guest.
Handle complaints promptly and efficiently taking necessary action and informing the Executive Lounge Manager or Guest Service Manager to follow-up where appropriate.
Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
Set-up meal period displays ensuring the correct quality and quantity of food and beverage items as well as attention to details in order to promote the hotels daily offerings.
Apply Hilton brand standards in each and every action acting as a role model and example of how the standards should be carried out in a practical setting.
Effectively communicate coordinate and cooperate with Housekeeping F&B Room Service and Engineering.
Report problems with hotel systems hardware or facilities to the appropriate party and follow up to ensure that corrective action has been taken.
Manage the inventory of food stock ensuring that items are not wasted and are handled correctly.
Ensure that the day-to-day functions of the Executive Lounge Butlers are completed including but not limited to checklists set-ups for meal periods daily requisitions buffet and breakfast services and replenishments.
Adhere to local health and safety regulations.
Carry out any other reasonable duties and responsibilities as assigned.
The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
An Executive Lounge Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
High School degree.
Minimum of 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
Good communication organization and coordination skills.
Team player with a strong sense of responsibility and self-motivation.
Able to maintain excellent relations with team member.
Able to work under great physical and mental pressures.
Understand basic spoken English to meet business needs.
Familiar with computer systems preferred.
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travellers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
Required Experience:
Unclear Seniority
Employment Type
Full-Time
