Field Service Tech 1
Field Service Tech 1
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Job Description
Gaming:
Welcome to the world of land-based gaming. At Light & Wonder its all about the games and our Gaming team builds cutting-edge technology products and content for the most iconic casinos and operators across the globe.
Position Summary
Essential Job Functions:
- Learn and understand L&W gaming products including theory of operation abnormal operation basic troubleshooting and repair.
- Safely use common hand tools including screw drivers nut drivers wrenches pliers wire cutters hammers center punches drills and multimeter. Ensure tools equipment and company vehicle are kept in a safe working condition.
- Apply safety training in the field and wear PPE safety equipment (steel toe shoes hard hat safety goggles gloves vests) where required.
- Provide high quality service to customers.
- Complete service calls and preventive maintenance on L&W equipment at customer locations as assigned.
- Install set up and configure L&W products and equipment at customer locations as assigned.
- Troubleshoot to the board or sub-assembly level using common-sense troubleshooting techniques internal diagnostics and functional testing.
- Support other technicians with scheduled installations equipment moves and equipment returns of L&W equipment at customer locations.
- Understand and use Service Max to manage customer tickets and submit questions to product support and parts orders.
- Keep and maintain company provided assets: phone laptop vehicle and specialty tools.
- Keep and track parts inventory in assigned company vehicle.
- Review customer issues with management and product support.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Job Level Description
Accountable for all or significant portion of a function.
Qualifications
Qualifications:
Training and/or Experience:
- Technical background including a basic understanding of electronics and one year electrical/electronics experience is preferred.
- Prefer one to three years related experience and/or training or equivalent combination of education and experience.
- Must be old enough to enter casino customer locations.
- You must have a valid Drivers license in the state you work in.
- Must be able to obtain a gaming license from various gaming agencies.
Education:
- High School Diploma or equivalent.
- Technical/Military Training Schools are a plus.
Knowledge Skills & Abilities:
- Ability to follow detailed written and verbal instructions.
- Ability to read and understand service manuals and technical bulletins including block diagrams and basic schematics.
- Basic mechanical assembly skills.
- Basic knowledge of electricity electronics and mechanics.
- Basic knowledge of computer networking and network topology.
- Working knowledge of Microsoft Office Suite.
- Problem solving skills.
- Ability to interact with coworkers and customers in a courteous and professional manner including problem resolution and decision making.
Physical Requirements:
- Must be able to lift and carry 60 lbs.
- Must be able to sit stand crouch bend reach kneel lie prone hold push pull and lower as necessary.
- Ability to safely move large machines on an appropriate cart or dolly.
Work Conditions:
- This job entails frequent work in dimly lit crowded noisy conditions and around smokers.
- Must be able and willing to travel on short notice and work on call
- Must be able to work flexible shifts including nights weekends and holidays.
Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class. If youd like more information about your equal employment opportunity rights as an applicant under the law please click here for EEOC Poster.
Employment Type
Full-Time
