Field Service Coordinatorâ
Field Service Coordinatorâ
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Job Description
Overview
A Service Coordinator is responsible for organizing and overseeing service delivery to ensure client satisfaction and operational efficiency. Key duties include scheduling resources communicating with clients managing documentation collaborating with internal teams (e.g. technical logistics) and resolving service-related issues. They monitor performance metrics maintain compliance with industry standards and adapt workflows to address challenges such as delays or resource shortages. Strong organizational communication and problem-solving skills are essential for success in this role.
Responsibilities
- Coordinate service delivery schedules and resources to ensure timely and efficient operations.
- Act as a primary point of contact for clients addressing inquiries and resolving service-related issues.
- Manage case files documentation and follow-up actions to maintain compliance with organizational standards.
- Collaborate with internal teams (e.g. technical sales logistics) to align service execution with client needs.
- Monitor inventory and facilitate spare parts sales coordination for equipment maintenance.
- Generate reports on service metrics including response times client satisfaction and resource utilization.
Qualifications
- Experience: 2 years in customer service technical coordination or related fields.
- Skills:
- Strong communication and interpersonal abilities for client and team interactions.
- Proficiency in CRM software Microsoft Office Suite and data management tools.
- Problem-solving skills to manage complex service scenarios.
- Attributes: Detail-oriented adaptable to fast-paced environments and capable of multitasking.
Education:
- High school diploma required; bachelors degree in business administration engineering or a related field preferred.
Certifications (Optional):
- Relevant certifications in project management or service coordination (e.g. ITIL PMP) are advantageous
Required Experience:
IC
Employment Type
Full-Time
