Field Service Planner

Your role:

As a Field Service Planner your mission is to enhance Field Service Operations by proactively planning service trips managing resources and promoting great customer relationships. You will report to the Operations Manager.
You will be the first point of contact for our Field Service Engineers in our Customer Center.
You will manage and allocate open service orders.
You will ensure instant release of orders to Field Service Engineers.
You will manage spare parts inventory and safety authorizations.
You will arrange and confirm service visits with customers.
You will monitor and record order progress for completion.
You will maintain accurate order records and collaborate with teams.
You will resolve operational issues with the Operations Manager and Field Service team.

Your skills:

We encourage you to apply even if you dont meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

You organize like a pro juggling multiple service orders and resources.
You have excellent scheduling skills coordinating service visits and updates with customers and teams through phone and email.
You quickly adapt to challenges addressing and resolving operational issues as they arise.
You ensure accuracy maintain precise order records manage inventory and verify safety checks.
You reliably complete tasks on time prioritizing tasks to ensure in-time service delivery.
You are a team player working closely with Field Service Engineers Operations Managers and other team members creating a sense of belonging.
You put customers first enhancing their satisfaction through careful planning and coordination.

Our offer to you:

Grow Your Skills: Access to learning programs supporting your professional development journey.
Healthcare Everywhere: Comprehensive healthcare coverage ensuring your well-being no matter where you are.
Empowering Work Culture: Grow in our Swedish-inspired work culture emphasizing collaboration and the belief that theres always a better way to achieve success.
Explore the World: International opportunities through our mobility programs expanding your horizons and experiences.
Collaborative Culture: A workplace that values collaboration innovation and interaction promoting a supportive and engaging community.
Retirement Savings: Participate in a 401(k) plan with company matching to secure your financial future (US only).

Job location:

Hybrid

Location: ShanghaiJOBREQUISITIONCUSTOM15
Description: This role offers a hybrid working arrangement allowing you to split your time between working remotely and being on-site at our Customer Center in Cologne Germany.

Contact:

E-Mail:

We only accept applications via online form

Last Day to Apply