Sales Agent (Remote Opportunity)

BikesOnline are seeking dedicated and skilled remote Sales Agents to join the team. As a vital part of the Sales department you will play a crucial role in providing exceptional sales support to customers and our US Sales Supervisor.

About Us
BikesOnline is on a mission to help people discover and enjoy the awesome sport of cycling. Our aim is to be Americas #1 Online Bicycle Retailer (in addition to already holding this position in Australia) providing our customers with excellent service and support on our products.

Founded in 2011 were global in our approach and presence with approximately 80 staff in 7 countries and growing.

What Youll Do
The BikesOnline Sales Agent is a vital part of the Sales department providing outstanding sales support to both customers and the Sales Supervisor. You will provide complete and appropriate solutions for every customer in order to boost top-line revenue growth customer acquisition levels and profitability. Your exceptional sales and customer service skills will extend to converting pre-sales enquiries into a sale via product recommendations and targeted customer offers (B2C). Reporting to the Sales Supervisor your responsibilities will include but are not limited to:
Present promote and sell suitable bikes to customers based on their needs and enquiries upselling parts & accessories relevant to their chosen bike;
Reach out to customer leads either by phone live online chat or follow up with a ticketed email sharing special offers or product recommendations to increase conversion rate and customer lifetime value;
Selling products using solid arguments (rationale / value proposition) to prospective customers;
Maintain positive business and customer relationships to ensure future sales;
Achieve agreed upon sales targets and outcomes within schedule;
Contribute tomarket analysis assisting with sales tracking and status reports;
Maintaining accurate customer records;
Answering customer questions about bike products and availability;
Supply Supervisor with reports on sales;
Assist with assigned tasks from the Sales Supervisor;
Attend weekly meetings with Sale Supervisor;
Continuously improve through feedback while providing feedback on how the sales team can improve the customer experience and sales results; and
Undertaking other ad hoc tasks as required.

What Youll Have
No formal qualifications required
Previous bicycle experience essential
Proven success as a sales representative or in a role providing hospitality essential
Familiarity with a broad range of bicycle products including parts and accessories
Proficient in using CRM software for organization and customer follow-up
Quality customer service in English essential
Proven ability to stay on task in a remote working environment meeting goals and timelines
Strong listening decision-making and analytical skills
Effective time management and multitasking
Proficient in Microsoft Excel/Google Sheets computer and online skills
Calm under stress adaptable to system/process changes
Proactive in achieving goals remotely
Excellent selling negotiation and relationship management skills
Open to feedback takes ownership and demonstrates responsibility

What We Believe In
Delighting the customer
Focusing on the process
Taking responsibility
Learning growing & developing
One team together

How To Apply

If this sounds like you theres no better time to join a team already full of awesome humans. Please include a cover letter outlining your interest in BikeOnline and a resume with your application.

We will be in touch with you soon after you submit your application as long as you have:

• Submitted a resume & cover letter; and
  
• Passion for bicycles with a strong knowledge of bicycle products.
  
• Exceptional communication skills in English both written and verbal.

BikesOnline is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability or age.

Required Experience:

Senior IC