Coach, Retail Customer Care
Coach, Retail Customer Care
Posted on :
24-08-2025
Employer Active
1 Vacancy
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Job Description
In this role you will work with the quality and learning and development teams (in region and worldwide) as well as collaborate with the Retail Customer Care leadership. Through contact review analysis you will work to identify business trends gaps and provide expert level coaching to help our teams and leaders to reach business goals and enhance the customer experience. You will work in partnership with the leadership team to support ongoing group specialist and leader coaching conversations and if needed create supplemental materials to help guide these sessions.A Coach must communicate effectively during a coaching sessions and use language that will have the greatest positive impact on the teams. They will need to be able to ask questions that reveal the information needed for the strongest benefit to both the coaching relationship and the addition a coach must have the ability to focus on what our partners and teams are saying and not saying and to understand the meaning of what is said including context to support their thoughts and ideas.
- Track record in identifying performance gaps and assessing coaching needs
- Experience with performance data analysis reporting tools
- Ability to apply tools and learning solutions to address specific learning and performance needs
- Critical thinker who is able to ask probing questions and collect deep insights before forming solutions
- Develops relationships with stakeholders to allow for collaborative problem-solving
- Design and implement coaching and leadership development programs
- Communicates in a clear and consistent manner which translates conversations and ideas from strategy into action
- Ability to work efficiently on multiple projects simultaneously; prioritizes to meet tight deadlines
- Strict adherence to company policy on confidential materials
- Coaching qualification is highly desirable
- Mandarin and English proficiency is a must
- Experience of leadership coaching as a plus
- Deep understanding and skillful application of coaching competencies international coaching related certificate is preferred
- Makes space to listen learn and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
Employment Type
Full-Time
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