Investigator Support Coordinator (with German or Spanish)
Investigator Support Coordinator (with German or Spanish)
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Job Description
If you are looking for a company where you can personally advance healthcare and make a difference in peoples lives with your bold ideas and unique point of view consider working at Labcorp as an Investigator Support Coordinator.
The Investigator Support Coordinator is responsible for the communication and support of investigative sites including managing incoming and/or outgoing telephone contact. The coordinator will also resolve accession holds as assigned by working with sites project management and data revision personnel. The coordinator will provide results to site staff by telephone or fax.
This role is fully remote from Poland or Bulgaria.
In more details you will be
Notifying investigator sites sponsors and affiliates of laboratory results sponsor determined flags and test cancellations as defined in the Statement of Work (SOW)
Monitoring tracking and resolving accession holds and informing the Supervisor and the associated Project Manager of any delays
Updating the database with appropriate information and informing personnel of additional testing needs.
Supporting sites and sponsor with project related questions via phone and email
Effective and timely adherence to management communications meetings and Standard Operating Procedures (SOP)
Assisting and supporting in the implementation of global processes and procedures
Tracking and reporting metrics as determined by management in the agreed timelines
Documenting all service failures resolving and escalating to management when appropriate resolution is incomplete
Acting as a liaison for both internal and external clients
Communicating investigator site needs when new policies or procedures are discussed
Instilling a culture where patient safety is top priority
Promptly address patient safety issues and escalates as needed for resolution
Ensuring the investigators needs are explored prior to implementation of new processes and procedures
Note: Saturday shift required once every 2 months.
Thrive personally and professionally at Labcorp
Working at Labcorp youll continue to grow in our learning-based culture so youll know how to expertly respond and adapt as the industry continues to evolve. Here youll put your education to work as you play a meaningful role in advancing healthcare and making a difference in peoples life.
In addition Labcorp offers great benefits global experience and the opportunity to work independently within a team-oriented environment.
What were looking for
Investigator Support Coordinators are the most successful at Labcorp with:
High school degree minimum
First experience in Customer service is a must
Self-motivated with strong verbal skills
Attention to detail and good organizational skills
Team player with an ability to work independently
Ability to handle multiple tasks and multiple distractions while maintaining a professional manner
Fluency in English fluency in German and/or Spanish.
Ability to work from 10AM to 7PM CET or other hours if required
Adaptability skills
Get to know Labcorp
At Labcorp we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions. Through our unparalleled diagnostics and drug development capabilities we provide insights and accelerate innovations that not only empower patients and providers but help medical biotech and pharmaceutical companies transform ideas into innovations.
Here you can join our more than 60000 employees serving clients in more than 100 countries as we work together to make a real impact on peoples lives.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy childbirth or related medical conditions) family or parental status marital civil union or domestic partnership status sexual orientation gender identity gender expression personal appearance age veteran status disability genetic information or any other legally protected characteristic. Additionally all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs or needs an accommodation please visit ouraccessibility siteor contact us atLabcorp Accessibility. Formore information about how we collect and store your personal data please see ourPrivacy Statement.
Required Experience:
IC
Employment Type
Full-Time
