Aftersales Program Readiness Manager

Job Description

The APRM leads the planning and management of all Aftersales Engineering products and services (e.g. Owner Manual Service Instructions Diagnostic Software Special Tools etc.) for a vehicle program to ensure availability at launch.

• Responsible for documentation of the global workshare for Aftersales Engineering development and validation activities.
• Monitors and supervises the development of the deliverables in terms of timing and content to assure meeting of the landmarks defined in the Global Vehicle Development Process (GVDP).
• Responsible for issue analysis and problem solving.

The APRM is the CCA single point contact representative at the Product Execution Teams /Vehicle and Process Integration Review and Program Quality and Readiness Reviews (. The APRM must work closely with multi-functional teams to address outstanding and dynamic program issues.

Additional responsibilities include:

• Functions as an avenue for escalation of CCA issues to the program team.
• Reports status of vehicle service and parts readiness to CCA Leadership.
• Leads in the acquisition of vehicles hardware specifications and data needed to support service and parts readiness activities.
• Provides Aftersales mentorship to the Product Development Change Request/Decision Notice (CR/DN) process.
• Responsible for maintaining key program data and information.
• Provides/coordinates vehicle level serviceability requirements including development communication and validation.

REQUIRED QUALIFICATIONS:

• Bachelor degree in Engineering Business related or similar.
• High level of analytical ability where problems are unusual and difficult.
• Teammate with excellent organization written and oral communication skills in English.
• Proven knowledge of vehicle systems.
• Working technical knowledge with prior automotive service or engineering experience.
• Excellent customer focus.
• Ability to work cross-functionally with global business partners to meet mutual goal.

In case you need any reasonable adjustment to continue with your process let your recruiter know.

Remember to attach your CV when applying to this vacancy.

SPONSORSHIP NOT SUPPORTED: GM does not provide immigration-related sponsorship for this role do not apply for this role if you will need GM immigration sponsorship now or in the future

Non-Discrimination and Equal Employment Opportunities:

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We respect and value what each individual contribution to our team including their origin education sex race ethnic group sexual orientation gender expression and / or identity religious context age generation and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.

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We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

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