客æ·æå¡ä¸å (Client Services Representative)
客æ·æå¡ä¸å (Client Services Representative)
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Job Description
Company Overview
Interactive Brokers Group Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich CT USA with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks options futures currencies bonds and funds to clients in over 200 countries and territories. We serve individual investors and institutions including financial advisors hedge funds and introducing brokers. Our advanced technology competitive pricing and global market help our clients to make the most of their investments.
Barrons has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
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Interactive Brokers () is looking to hire highly motivated and career-minded individuals as Client Service Representatives in our Shanghai Office.
Job Description
As a liaison to Interactive Brokers retail and professional clients the IBKR Client Service Representative is accountable for providing client service to IBKRs clients. Our client base includes retail investors financial advisors hedge fund operators and other broker-dealers. We aim to build and maintain long-term client relationships provide access to desired markets and increase client retention as we expand our product and service offerings.
Responsibilities
Mainly management and focus on a wide scale of client issues which includes: Responding to inquiries concerns and complaints via telephone e-mail and online chat to achieve a mutually satisfactory solution while complying with policies practices and procedures.
Qualifications
The core competencies we seek include:
- The ability to identify analyze and escalate complex issues
- Excellent troubleshooting and problem-resolution skills
- Assuming responsibility for identifying client needs while providing a high-value experience
Requirements:
- University degree (Bachelors) and above
- Fluency in both Mandarin and English (oral and written)
- Excellent analytical skills
- A good understanding of financial markets
Company Benefits & Perks
- Competitive Salary annual performance-based bonus and stock grant
- Excellent health and welfare benefits including medical dental specialist and inpatient
- Competitive package of Annual Leave
- Modern offices with multi-monitor setups
- Great work-life balance
- Unique opportunity to gain exposure to global financial products markets and clientele
- Opportunities for career progression and job scope expansion in a global company with a growing local presence
- Hybrid work arrangement role permitting
Required Experience:
Unclear Seniority
Employment Type
Full Time
