Resident Services, Sr. Associate, Hybrid, Baltimore HQ Office

• Consistently and genuinely demonstrate the HEROES principles of HELPFUL ENGAGED RESPONSIVE OUTSTANDING EXCELLENCE and SUCCESS in all activities and interactions.
• Identify plan market organize and conduct a variety of resident programs activities and services.
• Provide excellent customer service while achieving or exceeding the companys goals and objectives.
• Ensure that the resident services offered comply with all company policies and requirements.
• Provide general case management (including intake) and referral services to all residents needing such assistance.
• Implement and execute the Resident Service Plan.
• Maintain a directory of dependable and affordable service providers for commonly needed services.
• Provide feedback on the effectiveness of resident services programs at the community level to direct supervisor along with suggestions for improvement.
• Work closely with the Resident Association (where applicable) and individual residents to deliver activities that meet social health and recreation needs.
• Develop and maintain relationships with appropriate social service agencies and local government agencies in order to create partnerships which support strong resident programming.
• Maintain strict adherence to the federal Fair Housing Act which prohibits any preference limitation or discrimination because of race color religion sex handicap familial status or national origin or intention to make such preference limitation or discrimination.
• Develop and maintain a monthly newsletter and activities calendar as required.
• Ensure proper documentation is being maintained at the site in accordance with all applicable requirements of regulatory agencies.
• Ability to access all areas of the community.
• Other duties as assigned.

ESSENTIAL SKILLS EXPERIENCE AND TALENTS:

• Experience working with special needs populations including seniors people with disabilities and low- income populations.
• Ability to work with culturally diverse populations.
• Ability to work independently and under own initiative.
• Proficient working knowledge of and ability to advocate organize problem solve and provide results for the elderly and people with disabilities.
• Proficient knowledge of Microsoft Office Suite.
• High School Diploma or G.E.D.
• Possess and maintain a valid in-state drivers license.

Total Rewards at Enterprise:

• You will be working with a group of talented professionals who are motivated by serving the community and addressing the need for affordable housing. Enterprise offers a comprehensive total rewards package for you and your family.
• The base hourly for this role is $20/hour to $23/hour depending on level of skills and experience.
• The range for this position is represented by the low and high end of the range for the amount to be paid for the position. Salaries paid at Enterprise will vary based on factors that may include skills education location experience and performance. The salary range is just a part of the total rewards package provided to employees at Enterprise and other rewards may include annual performance bonuses and generous paid leave programs.
• At Enterprise our benefits form a major component of our total rewards package. Benefits include dental health and vision care plans as well as family-building benefits such as adoption and surrogacy support. Enterprise allows flexible work arrangements to promote a better work-life balance. We offer health advocacy EAP and mental health benefits. We round out our total rewards package by offering financial education wellness programs and auto-enrollment in the companys 401(k) plan with employer matching contributions. Finally you will have learning and development opportunities including tuition reimbursement for job-related courses and certifications. Thank you for your interest in joining the Enterprise team in our effort and commitment to serve others.

Work Location and Work Time

• The home office for Enterprise Community Development and Enterprise Residential is in Baltimore. Enterprise also has offices in Columbia Silver Spring Washington DC and New York City and satellite offices elsewhere.The Resident Services Sr. Associate will be assigned a primary office location by their respective manager for regular in-person attendance and meetings. Video conferencing is used almost daily and on multiple occasions within a workday.
• Every effort will be made to have a work week consist of 37.5 hours but given the nature of the property management business and its administrative requirements additional work time will likely be required.

Physical Demands and Work Environment

• The physical demands and work environment characteristics described here represent those that must be met by an associate to perform the jobs essential functions successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions; however the work tasks described here require strength and stamina.
• While performing the job duties the associate is often required to read write use hands to finger handle or feel objects or controls reach with hands and arms talk and hear and lift heavy items. Specific vision abilities required for this position include close vision distance vision peripheral vision depth perception and the ability to adjust focus. For safety purposes work shoes/boots (non-tennis shoes) are a requirement. The associate must also have the ability to access all areas of the community without the assistance of an elevator.
• While performing the duties of this job the associate must be available to work for temporary or extended periods at other locations including property locations within or near transitional neighborhoods. The associate may be required to work extended periods of time at a computer.
• The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties responsibilities and skills required of personnel so classified.
• The employee must be able to work in a fast-paced environment with a demonstrated ability to manage and prioritize multiple competing tasks and demands and to seek supervisory assistance as appropriate. The employee is expected to adhere to all company policies including the code of conduct and conflict of interest and work to the highest industry professional standards.