Collections officer, TD Equipment Finance
Collections officer, TD Equipment Finance
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Work Location:
Burlington Ontario CanadaHours:
37.5Line of Business:
Personal & Commercial BankingPay Details:
59 500 $/$59500 - 84 000$/$84000 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.
As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
As the Customer Service Officer you will be joining a fast paced and energetic environment as part of the TD Equipment Finance Collection this role you will have an opportunity to work alongside experienced professionals within the field of Operations Credit and Risk. You will gain exposure supporting the Originations Commercial and Risk Teams and assist the greater organization in achieving its annual goals and objectives as an active participant.
In this role you will:
Review support and manage delinquencies associated with medium to high-risk portfolio consisting of early stage aged and complex delinquent loans of high value collateralized accounts
Research credit and account information to assess appropriate Collection activity to reduce or cure the delinquency and minimize loss
Review assigned portfolio to ensure timely identification and resolution of accounts in Bankruptcy Receivership CCAA status
File proof of claims with Trustees ensuring proper release of security maximizing recovery
- Participate in job specific and company training as required
Utilize a high degree of knowledge and understanding of company policies and procedures and execute without issue
Lead by example and handle core assignments effectively while taking on additional responsibilities
Collaborate and consult with peers colleagues and managers to resolve issues and achieve goals
- Professional interaction with both external and internal customers
Exercise independent judgment while developing the knowledge to understand function policies procedures and compliance requirements
Strategize and implement account resolution strategies on the more complex Problem Loan customers
Contribute and grow expertise individual and team efficiency in areas of workout PPSA and legal strategies
Required Qualifications:
3 years of Commercial Collections experience or equivalent
Comfortable with Microsoft Excel Microsoft Outlook and Internet based search applications
Good verbal written and interpersonal communication skills to deal with internal and external customers
High attention to detail
Excellent organizational follow-up analytical and problem-solving skills
Ability to manage projects and prioritize tasks
Commitment to service excellence and process improvement
- Bilingual - English/French required
- Ability to work with limited direction.
- Internal posting only preferred candidate identified.
Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.
TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more
Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.
Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.
Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans ObjetRequired Experience:
Unclear Seniority
Employment Type
Full-Time
