Specialist, Customer CARE

Specialist Customer Care

Position Title:Specialist Customer Care

Department:CARE Operations

Domain:Customer Care

Job level:SU2

Reports to:Supervisor CARE Operations

Who We Are:

OurGlobal Customer Value (CARE)is responsible for delivering personalized expertise with our marketing design and digital services. Were obsessed with enabling small and medium businesses to create extraordinary experiences while maximizing the potential of their brand. We are there for our customers marketing needs throughout their business English Customer Care Specialisthandles customer service inquiries regarding Vista products services and site navigation in a professional and efficient English Customer Care Specialistalso delivers seamless omnichannel experience support on all platforms such as Voice Chat and Email in the US UK Canada and ANZS.

What You Will Do:

• Frontline representative to support Vista customers via Phone Email and/or Chat
• Demonstrate strong customer service skills to optimize the experience for each customer contact
• Ability to empathize and relate to customers even during difficult conversations
• Answer all customer inquiries through various channels (telephone email chat and any additional channels as developed) in a courteous and professional manner
• Walk the customer through websites customer-facing platforms and tools to complete desired actions
• Perform accurate diagnosis of inquiries and provide appropriate solutions/responses based on defined procedures
• Use appropriate systems and available resources as necessary to assist in responding to each request
• Support and provide information to all internal and external customers in a professional and courteous manner
• Apply minimal sales and design expertise to improve customer experience and increase satisfaction
• Build a strong customer relationship and commitment
• Perform additional responsibilities as required

Your Qualifications:

At Vistaprint we value the experiences that individual team members add to our culture. Please dont hesitate to apply even if you dont meet the exact qualifications we look forward to learning more about you!

• Atleast 1 year BPO experience supporting customer service preferably handling multi-channel platform
• Knowledge of and/or interest in internet/web technologies and social media
• Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role
• Proficient in Englishverbal and written communication
• The ability to learn new technology quickly and the ability to use multiple systems
• Inclination to graphic design and experience with graphic design tools and/or photo imaging design software a plus
• Working knowledge of MS Outlook Excel Word and PowerPoint

Why Youll Love Working Here:

Being at Vista means that you dont see work as just a building a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey and your life. We strive to give you everything you need to learn grow and succeed. Through innovation collaboration and perpetual exposure to whats next were always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what were capable of. Some might call that a challenge; we just call it another great day at work.

Equal Opportunity Employer:

Vista a Cimpress company is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race color sex national or ethnic origin nationality age religion citizenship disability medical condition sexual orientation gender identity gender presentation legal or preferred name marital status pregnancy family structure veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and in fact in many cases we strive to do more than the law requires.