Communications Operator

JOB TITLE: COMMUNICATIONS OPERATOR

DEPARTMENT: COMMUNITY SERVICES

POSTING NUMBER: 106897

NUMBER OF POSITIONS: 3

JOB STATUS & DURATION: 1 Full Time Permanent & 2 Temporary 18-months

HOURS OF WORK: 42 hour workweek / shift work / variable hours

LOCATION: Communications Centre 7750 Hurontario Street

SALARY GRADE: 004

STARTING SALARY: $68426.00 per annum

JOB TYPE: Union

POSTING DATE: August 21 2025

CLOSING DATE: September 4 2025

AREA OF RESPONSIBILITY:

Reporting to the Division Chief Communications this position is responsible for receiving and directing calls and dispatching appropriate resources across several fire stations while maintaining a high level of customer service during emergency and non-emergency situations.

• Receives fire and emergency calls and dispatches fire apparatus and personnel for Brampton Mississauga and Caledon fire stations through the Joint Fire Communications Centre;
• Operates console equipment including telephone radio status control and computer-aided dispatch while quickly analyzing information received from callers in order to dispatch the required apparatus and personnel;
• Responds to non-emergency general inquiry calls and redirects if appropriate;
• Elicit and understands direction and geographical information in a demanding multi-tasking team environment;
• Maintains radio contact with all vehicles both at emergencies and other communication centre activities;
• Exercises good judgement and follows established procedures in decision making responsibilities within the Emergency Services division;
• Performs system tests maintains accurate records and other communication functions as required;
• Performs other similar and related duties as assigned.

SELECTION CRITERIA:

EDUCATION:

• Grade 12 education or equivalent secondary education as established by the Ontario Ministry of Education;
• Graduate of a post-secondary Emergency Services Dispatch accredited certification OR previous Emergency Services Communications Centre experience;

REQUIRED LICENCE / CERTIFICATION:

• Must possess and maintain a valid non-probationary Class G Ontario Drivers License;

OTHER SKILLS AND ASSETS:

• Demonstrated communication skills both written and verbal;
• Demonstrated ability to speak clearly and precisely while under stressful situations;
• Demonstrated ability to work independently and within a team environment;
• Demonstrated customer service and public relations skills;
• Demonstrated reliability;
• Proficiency with Microsoft Office Suite;
• Ability to handle sensitive and confidential information;
• Ability to perform radio dispatch duties in an often demanding and stressful emergency environment;
• Must be willing and able to wear all required uniform clothing and/or personal protective equipment as assigned/required;
• Must be able to work variable hours including nights weekends and holidays as scheduled.

PREFERRED QUALIFICATIONS:

• Possession of both a post-secondary Emergency Services Dispatch accredited certificate and previous Emergency Services Communications Centre experience is preferred.
• Good knowledge of streets fire station locations and Peel Region geography is an asset.

**Various tests and/or exams may be administered as part of the selection criteria.

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Interview: Ourrecruitmentprocessmaybecompletedwith video conference technology.

If this opportunity matches your interest and experience please apply online by clicking the button above quoting reference #106897 by September 4 2025 and complete the attached questionnaire. We thank all applicants; however only those selected for an interview will be contacted. The successful candidate(s) will be required as a condition of employment to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. Should you wish to opt out of completing the survey please select prefer not to answer as a response to each question. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity equity and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Please be advised the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicants responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings interview dates) it is imperative that applicants check their email regularly. If we do not hear back from applicants we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

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