Technician II Healthcare Monitoring Service
Technician II Healthcare Monitoring Service
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1 Vacancy
Job Description
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering design and manufacturing combined with category-leading brands in compression controls software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change an undergraduate student exploring your first opportunity or recent graduate with an advanced degree we have opportunities that will allow you to innovate be challenged and make an impact. Join our team and start your journey today!
JOB OBJECTIVE
This position is to monitor sensor alerts for Healthcare facilities assets and its departments and to professionally handle alerts by documenting status relaying information and findings in a prompt but accurate manner.
This position is to provide support for Woolworths and Basic alarm monitoring function including but not limited to: interrogating alarm information via connecting to customer software relaying refrigeration / HVAC alarms dispatching work orders and other customer requests pursuant to customer specifications for a 24/7 department operations.
This position is also to provide Level I support to at least one Specialized Function among Operations System Administration Audit Training or other Cold Chain services while performing basic function for alarm management for Healthcare.
MAIN DUTIES
ALARM MANAGEMENT for HEALTHCARE
1. Responsible for interrogation of digital communication assets refrigeration and/or HVAC alarms received and diagnosing them based on Service Level Agreement with external customers
2. Deliver alarm information with accurate documentation by calling or sending email to external customers
3. Clear and Acknowledge alerts in specific Healthcare departments based on customer procedures
4. Generate and dispatch service work orders pursuant to customer procedures
5. Provide support to Food Retail (Food Lion Sprouts and Woolworths)
6. Answer inbound and transferred calls and address them as necessary
7. Pulling of high aged fresh alerts from the dashboard to ensure alerts are processed within SLA
SPECIALIZED FUNCTION
Provide support but not limited to the tasks from specialized function where applicable
Operations:
Manpower Report
Process-related assistance within shift
PIC Level 1 & 2 responsibilities
System Administration:
Communication Test Report (CTR) processing
Contact Updates
Checking Case Sources for Basic Customers
Site Commissioning
Associating Meijer Tech
Quality Assurance
Notes Audit
Process Training Module Discussion (New Hire and Catch Up)
Updating of Training Materials/Modules
Data Analytics
Regular format customer reports (Daily Weekly)
Customer Success
Project Coordination
Instructional Design
Adhoc
Process Calibration
Buddying
Socials Committee
Process Document Review/Update
2. Deliver task accurately and with good quality based on standards set by the customer and/or Department
ADDITIONAL FUNCTIONS
Other functions that may arise.
Our Commitment to Our People
Across the globe we are united by a singular Purpose: Sustainability is no small ambition. Thats why everything we do is geared toward a sustainable futurefor our generation and all those to come. Through groundbreaking innovations HVACR technology and cold chain solutions we are reducing carbon emissions and improving energy efficiency in spaces of all sizes from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion openness and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people beginning at onboarding and through senior leadership so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.
Together we have the opportunity and the power to continue to revolutionize the technology behind air conditioning heating and refrigeration and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds and with diverse perspectives are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Required Experience:
IC
Employment Type
Full-Time
