Sales Administrator I
Sales Administrator I
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
JOB DESCRIPTION:
Abbott Rapid Diagnostics is part of Abbotts Diagnostics family of businesses bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.
The position of Sales Administrator I is within Toxicology located in the Philippines. The role is responsible to have customer interaction high levels of support and time management skills.
RESPONSIBILITIES:
- Respond to customer and employee tickets provided through our queue system.
- Schedule FedEx pick-ups for customers by calling the FedEx service line investigate missed FedEx pick-ups and assist clients with auto pick-up requests. Respond to original ticket for resolution.
- Email clients Account Update/Change forms to gather new updated customer data. Provide the form to customers and follow up with customers on a preset schedule to receive data back from the customer in a timely fashion.
- Email correspondence with customers and employees on general office matters with direction and training provided by Customer Service Manager.
- Generate quotes and other customer-facing sales documents including price schedules.
- Price and trend analysis performed in Excel with direction and training provided by Sales Director.
- Research projects on United States state and local governments. Completes outbound clinic call projects as needed.
- Observes legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA)
- Other duties as assigned.
BASIC QUALIFICATIONS EDUCATION:
- Completed at least 2 years in College or with an Associate or Bachelors Degree
- Medical or non-medical course.
- Open to all applicants with or without work experience.
- Possess characteristics such as adaptability working environment analytical or logical reasoning consistent performance discipline and known the importance of individual work to companys stability.
PREFERRED QUALIFICATIONS:
- Basic Excel Word and Outlook experience required
- Strong Computer/Software Skills
- Detail-oriented
- Must be flexible to work on a night shift (between 6pm to 10am) Philippine Standard Time.
- Must be amenable to work on Overtime or during Rest Days when business requests for additional (paid) hours
- Must have strong oral and written communication skills.
- Willing to work with graveyard shift with fixed working schedule.
COMPETENCIES:
- Internal At least 1 year tenure in eScreen
An equal opportunity employer Abbott welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities. To request an accommodation please send an email to or call .
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
TOX ARDx Toxicology
LOCATION:
Philippines > Taguig City : Five/Neo Building
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Not specified
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Required Experience:
Unclear Seniority
Employment Type
Full-Time
