Quality Enhancement Lead

About Us

supports over 5000 people in Manitoba with developmental disabilities autism and acquired brain injury. We are a not-for-profit organization that offers a wide range of supports for adults children and their families. Our over 2000 staff follow a person-centered approach and adapt to the needs of each person and each family.

Position Summary and Scope of Service Reporting to the Director Community Residential Program and consistent with the Mission Values and policies of the Quality Enhancement Lead is a critical role in ensuring the success of business and operations. The primary responsibility of the Quality Enhancement Lead is oversight to the Quality Framework of the Community Residential Program (CRP) with accountabilities including:

• Applies the standards set by Council on Quality and Leadership (CQL) in promoting quality improvement in services and supports embracing and applying Basic Assurances and Personal Outcome Measures (POM)

• Acts as a resource within the CRP in the promotion of Human Rights

• Plays a key role in the solicitation of feedback from people who receive supports and services families and all community partners

• Embraces storytelling as a powerful tool in understanding culture and establishing identity promoting a sense of belonging and pride connecting and inspiring. Promote peoples understanding of their own stories help find ways for people to tell and share to foster growth

• Primary Resource to the Self Advocate Council Family Council and assigned and external partners

The Quality Enhancement Lead is a member of the Community Residential Program (CRP) leadership team and is responsible to help identify and contribute to matters of importance or relevance to the program and to the organization as a whole. This includes strategic planning accreditation activities community relations and partnerships quality improvement risk management or issues related to human financial or physical resources. The Quality Enhancement Lead receives instruction support and guidance from the Quality Assurance Lead to ensure consistency with all areas of accredited by CQL.

Qualifications

Education & Experience:

• Grade 12 Diploma G.E.D. or equivalency required
• Degree or Diploma in a related field of study from an accredited post-secondary institution is preferred
• Certification in CPR and Emergency First Aid
• Certified with CQL as Personal Outcome Measures Interviewer (to be obtained)
• Valid Class 5 Manitoba Drivers License

Professional:

• Minimum of five years experience providing support to people with disabilities in a community setting
• Adept at understanding relevant human rights legislation recognizing discrimination and restriction of rights
• Knowledgeable of the history of services to people with disabilities and impacts of being a part of a marginalized group
• Ability to communicate effectively and appropriately in different situations and contexts both verbally and in writing
• Proficient with Microsoft Office suite Canva virtual communication tools (Zoom Microsoft Teams etc)

Personal:

• Ability to work with minimal supervision as well as a collaborative team player in a team environment
• Ability to establish and maintain positive and productive working relationships with people we support their support networks and collateral agencies and partners
• Ability and willingness to give and receive honest balanced feedback
• Values and commitment to continuous self-growth and professional learning
• Must have the emotional intelligence necessary to serve as a model regarding cooperative teamwork conflict resolution and process improvement
• Strong person-centered focus in playing a lead role in the Continuous Quality Improvement initiatives within the organization
• Must behave with integrity recognizing their influence on the reputation of the organization

Duties and Responsibilities

• Responsible for the initiation implementation evaluation analysis and reporting of all quality assurance and accreditation related activities within the CRP.
• Conducts Personal Outcome Measures (POM) interviews and provides recommendations based on information learned.
• Serve as a resource to the Team Leaders and Coordinators in understanding and using POM as the tool to measure and improve upon the quality of supports and services provided.
• Ensures compliance with the Basic Assurances (using the CQL Framework)
• Actively participates and promotes ongoing engagement with accreditation objectives and strategic initiatives.
• Facilitates educational opportunities for Direct Support Professionals and Leaders
• Organizes and facilitates educational opportunities for people supported by the CRP with emphasis on rights protection and promotion supporting learning about risk choice restrictions and due process.
• Supports the completion of rights restriction auditing and acts as a resource for people who receive services and their families
• Provides support and connection to the Self Advocate Council ensuring they have space resources and administrative assistance to thrive as an arms length entity
• Create opportunity for a sustainable Family Council
• Collaborate with the Volunteer Services Department at to utilize resources as needed and when value can be added by volunteers
• Compile and contribute information for newsletters and other storytelling venues ensuring appropriate consent is obtained for pictures and stories
• Ensures that resources are used effectively in the most efficient ways to support service and program activities.
• Recommends and drafts new or revised standards and procedures
• Participates in projects and committees as assigned
• Participates actively in regular communication forums held within the organization

Working Conditions

• Considerable multi-tasking attention to detail required and pressure to meet deadlines
• Working hours can be irregular and extended due to meeting schedules and special events including evenings and weekends
• Working collaboratively and cross-departmentally
• Must possess a reliable vehicle and be willing to drive throughout the course of employment

The above information describes the general nature of this position and is not a complete statement of duties and responsibilities. Additional duties and responsibilities may be assigned provided they are consistent with the qualifications identified and fall within the parameters of this role.

We offer a competitive salary and a comprehensive benefits package that includes: Health & Dental Plans Life Insurance Plans Long Term Disability Employer Paid-Employee Assistance Plan and Employer-Matched Pension Plan. We also offer access to an on-site gym professional development training opportunities and affordable staff parking.

As a Condition of Employment successful candidates will be required to provide a satisfactory Criminal Record Check with Vulnerable Sector Screening Adult Abuse Registry Check Child Abuse Registry Check Prior Contact Check and Drivers Abstract.

As a Condition of Employment new hires must complete a series of Occupational Health checks. This includes the requirement to confirm immunization or immunity of specific communicable diseases. Successful applicants will also be required to provide proof of COVID-19 vaccination prior to start date.

is a bilingual organization. Proficiency in both official languages (French/English) would be considered an asset.

supports equitable employment practices and promotes an inclusive workforce representative of the people we support including diverse abilities backgrounds cultures and identities. Applicants can request reasonable accommodations in all aspects of the selection and hiring process.