Quality Engineer – Banking Financial Services

• Seeking an Experienced QA Professional with Java Selenium and API Rest Assured Skills
  
• Position Overview
  
• We are looking for a highly skilled and detail-oriented Quality Engineer to join our Banking Financial Services team. The ideal candidate will have proven experience in quality assurance within a contact center environment as well as hands-on expertise in Java Selenium and API testing using Rest Assured. This role is crucial in ensuring the reliability integrity and performance of our financial products and services with a particular focus on our contact center operations. Having contact center experience is crucial for this role.
  

Key Responsibilities

• Design develop and execute automated test scripts using Java Selenium for web-based banking applications and contact center platforms.
  
• Develop and maintain API test cases using Rest Assured for backend services and integrations.
  
• Collaborate closely with contact center teams to understand business processes call handling workflows and customer service requirements.
  
• Review functional and technical specifications to create comprehensive test plans and strategies focused on contact center solutions.
  
• Identify document and track defects; work with development and support teams to ensure timely resolution.
  
• Conduct regression integration system and performance testing for contact center solutions and banking applications.
  
• Ensure compliance with banking industry standards data privacy regulations and security protocols in testing activities.
  
• Participate in Agile ceremonies and contribute to continuous improvement initiatives for quality processes.
  
• Generate detailed test reports and metrics to communicate quality status to stakeholders.
  

• Bachelors degree in Computer Science Information Technology or related field.
  
• Minimum 4 years of experience in quality assurance with at least 1 year directly supporting contact center environments in banking or financial services.
  
• Strong expertise in automated testing using Java Selenium.
  
• Hands-on experience with API testing using Rest Assured.
  
• In-depth understanding of contact center operations systems and technologies (e.g. IVR telephony CRM integration).
  
• Solid knowledge of SDLC and QA methodologies especially in Agile environments.
  
• Excellent analytical troubleshooting and communication skills.
  
• Ability to work collaboratively in cross-functional teams and adapt to changing priorities.
  

• Experience with banking industry applications and regulatory requirements.
  
• Familiarity with performance testing tools and frameworks.
  
• Certifications in QA Selenium or API testing are a plus.
  
• Experience with cloud contact center solutions (e.g. Genesys Five9 NICE) is highly desirable.
  
  

Requirements

Key skills:

• Relevant Experience : IVR testing Contact Center Project telecom domain
  
• Domain Knowledge/ Keywords to look for : IVR call flow DTMF speech recognition call routing Queues Automatic Call Distribution(ACD) Computer Telephony integration SLAs Call logs
  
• Tools & Technical Skills: Cyara or Other IVR testing tools
  
• Testing Skill: Automation testing using Selenium and Rest Assured test case design defect reporting edge case identification.