Customer Solutions Analyst
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Job Location:
Monthly Salary:
Posted on:
24-08-2025
Vacancies:
1 Vacancy
Job Summary
About 3E:
We are a mission-driven company with the purpose to enable a safer more sustainable world!
3E provides a comprehensive suite of data analytics and software solutions for enabling and improving workplace & chemical safety product stewardship supply chain management and sustainability. With over 35 years of experience and 15 locations across North America Europe and Asia 3E helps more than 5000 customers in various sectors to achieve safety sustainability and speed to market.
Are you ready to shape the futureCome join us!
About the Role:
The Customer Solutions Analyst plays a critical role in executing and optimizing large-scale supplier outreach campaigns and managed data collection initiatives on behalf of 3E customers. These campaigns are core to helping our customers meet regulatory sustainability and product compliance goals by collecting accurate data from their supplier ecosystems.
This role bridges technical understanding regulatory awareness and strong project execution. You will work closely with customers to align campaign strategy to desired business outcomes define data requirements and translate those into executable workflows using 3E tools and systems. They also build and manage relationships with suppliers to maximize participation and data quality.
The ideal candidate is equal parts project manager business analyst and relationship builder with a strong grasp of compliance drivers and supplier dynamics.
What Youll Do
- Lead the planning and execution of supplier outreach campaigns and managed data collection programs.
- Translate customer objectives and regulatory requirements into actionable campaign plans and workflows.
- Define data needs timelines and success criteria in collaboration with customers and internal stakeholders.
- Ensure effective handoffs from sales and implementation and set clear expectations with customers early in the engagement.
- Understand the customers product compliance or sustainability goals and ensure delivery aligns with those outcomes.
- Develop and execute strategies to increase supplier response rates and improve data accuracy.
- Serve as a point of contact for suppliers during active campaigns troubleshooting issues and maintaining engagement.
What Makes You A Great Fit
- 35 years of experience in roles such as business analyst project manager client delivery lead or supplier engagement specialist ideally in a SaaS or compliance-oriented environment.
- Proven ability to translate complex customer goals into structured execution plans.
- Self-starter mindset with the ability to manage ambiguity and drive results independently.
- Professional Proficiency in English to effectively communicate with a global customer base
- Travel required for onsite meetings with customers and internal meetings as needed
- Experience with onboarding in compliance environmental health & safety or sustainability-focused platforms. (Desired)
Disclosures:
3E is committed to a diverse and inclusive work environment. 3E is anequal opportunity employerand does not discriminate based on race nationality gender gender identity sexual orientation protected veteran status age disability or any other legally protected status. For applicants who would like to request accommodation please send an email to
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Agencies:3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please no phone calls or emails. All resumes submitted by search firms to any employee at3Evia email the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event 3E hires the candidate because ofthe referral or through other means.
Required Experience:
IC
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
Verisk 3E delivers intelligent compliance solutions that empower companies around the globe to reduce risk, drive continuous improvement and create new growth opportunities.
