Applications and Service Engineer (Field Based)
Applications and Service Engineer (Field Based)
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Job Description
Applications and Service Engineer (Field Based)
Do you want to be part of an organization on the cutting edge of technology
Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 40 years. Today we continue to grow and serve customers in an expanding variety of industries. What we do impacts the future of technology and in turn the way we live our lives tomorrow.
atg Luther & Maelzer (atgLM) a business unit of Mycronic is a leader in the development manufacture and sale of electrical test and inspection equipment for unassembled printed circuit boards and offers two product lines: finger and parallel testers.
atgLM is excited to share an exciting career opportunity for an Applications and Service Engineer (Field Based) to join our team based in the United States.
Were looking for talented people to join our motivated and friendly team. We have an open collaborative and flexible environment. Youll work alongside leading industry experts and take on challenging projects that bring tomorrows electronics to life. If you want to make a difference are an effective communicator love a good challenge and easily embrace change your next career adventure awaits!
Position Overview
The Applications Engineer (field based) is a customer-facing role responsible for conducting demonstrations overseeing system buyoffs and contributing to the development of systems and processes. This role engages with a wide variety of customers providing technical expertise before and after the sale including during product demonstrations.This dynamic position utilizes technical expertise and knowledge to install maintain and repair purchased products or addition this role is accountable for developing assembly processes on machines and providing innovative solutions to customers technical problems.
Key Responsibilities
- Perform application testing and software installation ensuring proper communication between equipment and systems
- Manage new machine setup and calibration
- Oversee system buyoffs including installation training and demos at tradeshows and with customers
- Provide contributions to the system manuals and other forms of documentation
- Develop assembly processes provide innovative solutions and offer training to customers
- Troubleshoot diagnose and repair machines on-site and virtually to ensure optimal performance
- Provide training to customers participate in the setup and demonstrations of new products and assist in the preparation of system orders
- Provide pre and post-sales support for Mycronic services and products including preventive maintenance and customer care
- Analyze complex technical challenges and develop innovative custom solutions for diverse customer applications
- Conduct root cause analysis for recurring system issues implementing sustainable corrective actions and preventative measures
- Collaborate with product development and engineering teams to provide field-based insights influencing future product enhancements and design improvements
- Serve as a primary technical liaison between customers and internal engineering/development teams translating complex technical concepts into understandable solutions
Experience and Qualifications
- Associates Degree in Electrical Engineering or a related field along with a minimum of two to three years of experience in an Application or Field Service Engineering role
- Must have industry-specific experience; with a strong preference for candidates from the PCB testing or circuit board assembly industry
- Demonstrated understanding of electronics wiring diagrams and documentation with the ability to perform precise measurements
- Ability to work productively with all departments in the organization
- Proficient in networking concepts and server interaction including the ability to connect and configure equipment to customer networks troubleshoot basic connectivity issues and understand fundamental network settings
- Proficiency with Microsoft Office Suite (e.g. Word Excel Outlook)
- Exceptional customer service skills and a proven track record of building positive client relationships
- Highly organized detail-oriented and an effective communicator capable of thriving in a dynamic problem-solving environment.
- Ability to work independently from a home office and manage travel effectively
- A valid passport is required for international business travel needs
Working Conditions/Physical & Mental Demands
The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers handle or feel objects tools or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. Specific vision abilities required by this position include close vision distance vision and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Significant computer work should be expected.
Travel Requirements
Travel domestically and internationally is expected up to 50%.
A Culture of Collaboration & Personal Growth
At Mycronic we love what we do but most importantly who we do it with. Because to us the relationships we have with our customers and each other are the keys to success.
Take part in the excitement of working with innovative people and global businesses who are elevating todays standards in modern electronics. Share in the responsibility of bringing great ideas to life within an inclusive culture that not only promotes personal growth and embraces diversity but depends upon it.
Here you are expected to have a voice and will be encouraged to get involved. Its this very mindset that empowers our people to make a positive difference for a broad range of businesses society and the planet - every day.
Click to learn more about Mycronic and what its like to work with us
Opportunity Employer
Mycronic is an equal opportunity employer committed to workplace diversity and inclusion. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
For a company founded on passion collaboration and outside-the-box thinking there is no greater asset than a diverse workforce. It is the cornerstone of our global internal culture and we actively promote an inclusive and healthy work environment by embracing diversity and showing compassion for our colleagues. Not only does it fuel our innovation capabilities but it also deepens our understanding of our customers as well as the different cultures in which we operate. We believe quite simply that diversity is our competitive edge.
Employment Type
Full-Time
