AI UX Manager
AI UX Manager
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Job Description
An empowering career at Singtel begins with a Hello. Our purpose to Empower Every Generation connects people to the possibilities they need to excel. Every hello at Singtel opens doors to new initiatives growth and BIG possibilities that takes your career to new heights. So when you say hello to us you are really empowered to sayHello BIG Possibilities.
Powering the Future with AIDA
To lead the next phase of our AI evolution weve launched a new business unit AIDA Artificial Intelligence & Data Analytics a strategic engine driving our transformation designed to scale our AI ambitions with precision and purpose. This marks a pivotal shift in how we operate innovate and serve to embed intelligence into every layer of our business
At Singtel this is more than a technology upgrade. Its a strategic transformation that redefines how value is created across the enterprise core augmenting human capabilities and unlocking entirely new potential. It is a transformation journey by aligning people platforms and processes under one cohesive strategy. Our mission is to build AI literacy and foster a culture where intelligence empowers people
We welcome you to join us on a transformational journey thats reshaping the telecommunications industry and redefining whats possible with AI at its core. Grow with us in a workplace that champions innovation embraces agility and puts human potential at the heart of everything we do.
The UX Experience Designer and Tester will be responsible for designing intuitive engaging and accessible user experiences for AI and digital transformation initiatives.
Working closely with the Product Owner and cross-functional teams this role ensures that user needs are translated into effective design solutions and validates these solutions through usability testing and feedback.
The designer will support both conceptual and detailed design efforts while playing a critical role in ensuring solution usability and adoption.
1. User Research and Experience Design
- Conduct user research interviews and contextual inquiries to understand user needs behaviors and pain points.
- Create user personas journey maps and experience flows to inform solution design.
- Translate business and functional requirements into wireframes mockups and prototypes that support usability and user-centered design.
2. Collaborative Design Delivery
- Work closely with Product Owner developers and stakeholders to co-design solutions aligned with project goals.
- Participate in agile ceremonies and incorporate feedback from sprints and demos into iterative design improvements.
- Ensure design consistency accessibility and adherence to UI/UX best practices across AI applications.
3. Usability Testing and Feedback Loop
- Design and execute usability test plans including task-based testing A/B testing and surveys.
- Analyze test results to identify usability issues collect actionable insights and propose design enhancements.
- Support user acceptance testing (UAT) by validating the final implementation against design intent and user requirements.
4. Documentation and Design Assets
- Develop and maintain design documentation including design systems screen specifications and annotated prototypes.
- Create user guides or onboarding materials to facilitate solution adoption when needed.
5. Continuous Improvement and Innovation
- Monitor post-implementation user experience and recommend enhancements.
- Stay up to date with UX/UI trends tools and AI interface design patterns to inform solution improvement
Skills for Success:
- 26 years of experience in UX design and testing
- Good to have experience in AI analytics or process automation
- Good to have experience in Workshop facilitation and storytelling for design justification
- Proficiency in design tools Figma Usability testing techniques and Prototyping and wireframing
Required Experience:
Manager
Employment Type
Full-Time
