Director of Housekeeping (Conrad Singapore Marina Bay)
Director of Housekeeping (Conrad Singapore Marina Bay)
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Job Description
With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions oftravellerswho stay with us every year a welcome they will never addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others.
If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests Team Members and owners alike.
A Director of Housekeeping with Conrad Hotels and Resorts will manage all aspect of the Housekeeping operations including the development of the Team Members within the group so to provide an exceptional experience for our Guests.
What will I be doing
As a Director of Housekeeping you will have management responsibility for all aspects of Housekeeping in the hotel. Quality service and high standards are critical to ensure an exceptional Guest experience. Specifically an Executive Housekeeper will perform the following tasks to the highest standards:
Ensure consistently high operating standards in every area of Housekeeping and Laundry as identified by the hotel brand standards.
Establish update and maintain Housekeeping manuals job descriptions policies procedures and training.
Maintain all Housekeeping records and files and ensure safe-keeping of all lost and found property.
Attend Rooms Division Department Heads and other designated meeting.
Conduct regular team meetings and performance appraisals for all Housekeeping Team Members.
Ensure that guest complains are tactfully handled and necessary action are taken.
Ensure compliance with hygiene sanitation and safety regulations.
Set Departmental budgets inventories and effective cost controls.
Maintain good working relationships with all other functions in the hotel.
Communicate with third party suppliers and oversee work performed by contractors.
Analyse operational data to identity areas for improvement and innovation.
Manage employee relations recruiting Team Members as required and follow the appraisal procedures for Team Members.
Monitor the appearance standards and performance of all Housekeeping Team Members with an emphasis on training and team work.
Provide strong leadership to the Housekeeping team so that targets are met and exceeded for the hotel and for individual development.
Train develop and manage performance of existing Team Members.
Driving Preventive Maintenance and Landscape Management
Perform other duties as assigned.
EOE/AA/Disabled/Veterans
What are we looking for
A Director of Housekeeping serving Hilton Worldwide Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:
Previous experience at the Executive Assistant Housekeeper level and above
Advanced knowledge and understanding in hotel operations
A successful track record of managing a large team
Good interpersonal ability
Ability to work under pressure at all times
Positive attitude
Good communication skills
Committed to delivering a high level of customer service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Proficiency at an intermediate level with computers and computer programs including Microsoft Office
Vocational training in Housekeeping or similar field
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisuretravellersthe finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Required Experience:
Director
Employment Type
Full-Time
