Sr. Client Care Representative - French Bilingual
Sr. Client Care Representative - French Bilingual
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Salary Not Disclosed
1 Vacancy
Job Description
You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.
Job Description:
The AdminPlus Team is responsible for the accuracy and maintenance of all employee eligibility information sending written communications to AdminPlus clients and manage work priorities in a production environment.
As an AdminPlus Member Specialist you will have the opportunity to join an exciting team supporting Plan Sponsors and Members while Interacting with AdminPlus Consultants and internal stakeholders. This position is part of the AdminPlus Operations team in Group Benefits Operations that provides service to a select number of clients that have chosen our Outsourced Administration Services.
SPECIFIC ACCOUNTABILITIES
Manage and maintain member records for our AdminPlus block of business with a high degree of quality and accuracy;
Support ongoing member maintenance requests and issues;
Investigate analyze and resolve employee data issues with internal and external clients using a solid understanding of client service.
Respond directly to internal or external client questions regarding maintenance issues
Be measured against quality efficiency and effectiveness measures to help you continuously improve.
Work collaboratively as a team to learn improve and grow.
COMPETENCIES REQUIRED
Superior customer service skills
Solid analytical and problem-solving skills
Organized and a self-starter
Attention to detail
Effective issue resolution skills
Knowledge of Group Benefits Administration (Flex knowledge is an asset)
Knowledge of Member administration processes and systems
Ability to work in a team setting and/or independently
Expert verbal and written communication skills
Ability to work under pressure meet client needs and adapt to a changing environment
Ability to handle diverse situations in a positive and professional manner
Capacity to multitask in a fast-paced environment
Job Category:
Call CentrePosting End Date:
Required Experience:
Senior IC
Employment Type
Full-Time
