Guest Experience Expert

ORGANIZATION DESCRIPTION

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global they can experience the local. As a member of the team you will become part of our united Four Points by Sheraton community where everyone is welcome we support each other and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly genuine and approachable environment join our joining Four Points you join a portfolio of brands with Marriott International. Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you.

HOTEL DESCRIPTION

Balikpapan is a seaport city on the east coast of Borneo island in the Indonesian province of East Kalimantan. The Four Points by Sheraton Balikpapan offers good proximity to corporate and transit demand being located very close to the airport (less than 5 minutes drive) and 9 KM to the city center (15 minutes drive).

Four Points by Sheraton Balikpapan has 139 rooms and is part of a mixed-use development. The hotel offers an All-Day Dining restaurant and lobby lounge as well as 7 meetings rooms with total event space of 5102 sq ft.

POSITION SUMMARY

Our jobs arent just about giving guests a smooth check-in and check-out. Instead we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs addressing guest requests completing reports or sharing the highlights of the local area or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in there are a few things that are critical to success creating a safe work place following company policies and procedures maintaining confidentiality protecting company assets upholding quality standards and ensuring your uniform personal appearance and communications are professional. Guest Experience Experts will be on their feet and moving around (stand sit or walk for an extended time; move through narrow confined or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move lift carry push pull and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees including bending twisting pulling and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None